Responsibilities

• Manage a portfolio of 15-20 client accounts, acting as the primary point of contact
• Build and maintain long-standing, trusted relationships with clients
• Ability to build digital marketing strategies and 30/60/90 day plans which align with business objectives including ROI
• This includes working with channel specialists to develop the right strategy, whilst managing budget and KPIs
• Serve as the link between clients and the internal team, ensuring client objectives align with business goals
• Coordinate with internal teams across all marketing channels to ensure high-quality service delivery
• Confidently address client queries, issues, and requests in a timely manner
• Deliver and report on campaign KPI performance, proactively driving activity to support client retention and growth
• Identify and act upon opportunities for account development and value growth
• Facilitate client scoping and account review meetings

Requirements

• Minimum 3+ years of experience in an account management or digital marketing role
• Strong understanding of integrated marketing channels (e.g., SEO, Paid Media, Organic Social)
• Adaptable and able to work well to multiple different deadlines, a natural problem solver, objection handler and collaborator
• Excellent spoken and written communication skills with the confidence to present to clients
• Strong relationship-building and interpersonal skills
• Using data to inform strategic recommendations that drive ROI, in line with our focus on demonstrable business impact
• Proactive, organised, and capable of managing multiple client relationships simultaneously
• A team player with a positive, problem-solving attitude

Benefits

• Company events
• Company pension
• Cycle to work scheme
• Flexitime
• Free parking
• Health & wellbeing programme
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay