{"@context":"https://schema.org","@type":"JobPosting","title":"Lead Analytics & Conversion Specialist","description":"

Responsibilities

Track intake performance across all channels: phone, text, web forms, email, chat
Monitor lead volume, response times, and conversion rates by channel
Analyze which channels produce the highest-quality leads
Identify patterns in lead flow (time of day, seasonal trends)
Create executive dashboards showing department health and performance
Report on KPIs: volume trends, conversion benchmarks, response times, capacity utilization
Forecast intake volume and capacity needs based on historical patterns
Flag anomalies, bottlenecks, and opportunities in real-time

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Requirements

Bachelor's degree in business, Marketing, Technical Communication, Data Analytics, or related field
3-5 years in business operations, marketing/sales operations, or data analysis
Experience tracking multi-channel lead systems and conversion funnels
Background analyzing data from CRM, phone systems, web forms, and communication platforms
Proven ability to identify trends in complex data sets
Excel/Google Sheets: Pivot tables, formulas, data visualization, large data sets
CRM/Lead Systems: Salesforce, HubSpot, Litify, or similar
Analytics Platforms: Google Analytics, call tracking, reporting dashboards

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Preferred

Experience in legal services or lead-based businesses
Background in demand generation or lead operations
Familiarity with call tracking, text platforms, web form systems
Knowledge of lead routing logic
Experience with Tableau, Power BI, or Looker
Bilingual (Spanish/English) strongly preferred

\n\n

Benefits

Medical, dental, vision insurance
401(k) with employer match
Three weeks PTO + 8 holidays
Professional development budget
Company laptop and equipment
Performance bonuses tied to conversion and insights
Growth path to Data Analytics or Business Operations roles

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