Progressive Insurance

IT Manager - External Communications

USA (Remote)

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress. As an IT manager within the External Communications platform for either the Enterprise eSignature System or System Integration teams you’ll lead a team delivering critical technological solutions. You’ll guide teams that build and enhance cloud-forward, API-enabled platforms, driving key business outcomes. These platforms support enterprise – wide content delivery and enable millions of customer interactions through innovative, reliable, and cost-effective solutions. You’ll work with IT and business partners to ensure system reliability and operational excellence. You’ll set direction, remove obstacles, and foster an environment where your team can thrive and deliver consistent, high-quality results. By applying Lean principles, you’ll also prioritize work, foster ongoing improvement, and introduce innovative improvements to the backlog. This is a remote position with occasional travel to an office for a meeting and/or training. Must-have Qualifications Minimum 4 years of work experience managing professionals, technologies, architecture, or project delivery. {OR} Bachelor's degree or higher in Information Technology or Business discipline or related field of study (e.g., Computer Science, Business Management) and a minimum of 1 year of work experience managing professionals, technologies, architecture, or project delivery. Preferred Skills Experience managing technical teams, fostering a high‑performance culture built on trust and continuous growth Proven experience in a Service Management role Demonstrated success in operationalizing strategic initiatives and driving measurable outcomes. Proven ability to operationalize strategic initiatives, translate organizational goals into actionable backlogs, and drive continuous improvement efforts. Broad understanding of IT functions—such as systems engineering, operational excellence, service management, and Agile delivery frameworks. Compensation $148,320 - $181,280/year Gainshare annual cash incentive payment up to 40% of your eligible earnings based on company performance Benefits 401(k) with dollar-for-dollar company match up to 6% Medical, dental & vision, including free preventative care Wellness & mental health programs Health care flexible spending accounts, health savings accounts, & life insurance Paid time off, including volunteer time off Paid & unpaid sick leave where applicable, as well as short & long-term disability Parental & family leave; military leave & pay Diverse, inclusive & welcoming culture with Employee Resource Groups Career development & tuition assistance Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. Equal Opportunity Employer Sponsorship for work authorization for foreign national candidates is not available for this position. For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/