Responsibilities

• Define and manage brand strategy, tone of voice, and voice of the customer across all external communications
• Ensure communications are consistent, accessible, and mapped to customer journeys
• Lead campaigns, events, digital content, and social communications that build engagement and trust
• Collaborate with senior leaders and manage external agencies to deliver high-quality campaigns
• Maintain governance frameworks and use data and insight to drive continuous improvement
• Participation on Emergency Controller standby rota

Requirements

• Senior leadership in brand, marketing, events, or customer communications
• Strong digital, social media, and campaign experience
• Excellent written, editorial, and presentation skills
• Experience influencing Executive and Board-level stakeholders
• Passion for customers, sustainability, and organisational purpose

Preferred

• Understanding of customer journeys in service-based organisations
• Experience in regulated environments (e.g. Ofwat)
• Track record of delivering large-scale campaigns and managing agencies
• Strategic thinking and creativity with attention to detail
• Exceptional stakeholder management and influencing skills
• Confident using data and insight to guide decisions
• Ability to mobilise teams to deliver ambitious results

Benefits

• Car allowance
• Minimum 2 days per week in our Hatfield office
• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
• Entry into the Senior Manager bonus scheme.
• Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.