Service Experts

Growth Team Analyst

Richardson, TX (On-site)

Title: Growth Team Analyst Location Name: HQ Location Address: 3400 N Central Expressway Suite 410 Richardson, TX 75080 Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Position Summary In this role, the incumbent, will partner closely with resources from Operations and IT to define project scope, facilitate business requirements and process documentation to effectively design and implement solutions and operating models. This resource will be responsible for ensuring that quality standards are adhered to and that projects are completed on time, on scope and on budget. Key Responsibilities Manages projects and/or strategic initiatives Facilitates business requirements gathering and process mapping sessions and prepares Business Requirement Document (BRD) and Business Process Document (BPD) Partners with IT and Operations to closely monitor timelines and project cost to ensure adherence with approved project plans. Variances to plan will be documented, reported, and escalated if required Participates in QA testing and Operations Readiness testing Ensures that scope creep does not result by enforcing change management procedures Prepares and contributes to internal presentations related to project scope, timeline, activities, issues, budget, process and progress as required Manages project sponsor expectations Partners with project members to prepare project timelines, and assists with the determination of a project scope that is scheduled in manageable components Facilitates governance meetings to communicate progress, status, issues, assignments and escalations Responsible for communication and change management plans (i.e. the preparation of project communications, adoption strategy Partners closely with training team to develop training curriculum and supports training with Operations teams Escalates issues and risks to senior stakeholders to develop proper mitigation plans Other duties as assigned Qualifications Solid understanding of software development life cycle models Ability to collaborate with customers and develop strategies and solutions of high business value BA or BS or equivalent experience is required Strong interpersonal skills including mentoring, coaching, collaborating, and team building Strong analytical, planning, and organizational skills with an ability to manage competing demands Strong knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view Benefits What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including: Competitive Pay with incentive opportunities Paid Time Off and Company Holiday Pay Medical, Dental, and Vision Insurance programs 401(k) Retirement Savings Plan with company matching contributions Life Insurance and disability insurance options Supplemental benefit programs World Class Training opportunities through our Experts University Career Development opportunities Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodation upon request for individuals to participate in the application and hiring process. To request an accommodation please email talentacquisition@serviceexperts.com Seniority level Entry level Employment type Full-time Job function Marketing and Sales Industries Consumer Services