Global Social Media Manager at Trustpilot | London, UK

Global Social Media Manager

London, UK (Hybrid)

Salary Not AvailableMid LevelFull time

Posted 2 months ago

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Job Summary

Own and shape a global social program by conceiving platform-first concepts, ensuring global consistency with local relevance, and driving end-to-end publishing across channels to maximize engagement.

Lead creative concepting and pitching aligned to global themes
Steer global guidelines and local adaptation for consistent voice and execution
Orchestrate publishing, trend responsiveness, and community conversations across platforms

Job Description

Responsibilities

Creative concepting and pitching: contribute platform-first ideas aligned with global campaign themes; Proactively pitch social-first concepts backed by data
Global stewardship: define and deliver guidelines to empower teams; ensure global consistency and local relevance
Best-in-class copywriting: deliver social copy that balances global tone with platform-native wit and brevity; approve regional captions and posts in Sprout queue
Content execution and publishing: lead end-to-end publishing across all global channels; transform assets into platform-perfect posts; maintain the global social content calendar
Trend participation and proactive posting: identify trending audio/memes; turn around reactive content quickly for on-trend posts
Community engagement and voice: engage in comments and DMs; monitor mentions and spark conversations; flag issues to leadership
Platform best practice & specs: ensure accessibility and platform-specific best practices; provide feedback on social-readiness of concepts
Tracking and reporting: pull weekly performance data and provide insights on pitched concepts
Studio operations: support day-to-day studio operations and briefing designers/freelancers

Trustpilot

3.7 Glassdoor

Welcome to our LinkedIn 👋! We’re so happy you’re here.Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve.Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. Interested in learning more about our available job opportunities? Find out more here: business.trustpilot.com/jobsAt Trustpilot, trust and transparency are at the heart of what we do, and we strive to reflect that in all of our interactions - social media included. To maintain a collaborative, trustworthy environment for everyone, we’ve put a few social media community guidelines in place. You can find them here: https://trst.pl/46v7pA6.

Founded in 2007

Copenhagen, Capital Region of Denmark, DNK

1.3K employees (110 in marketing)

www.trustpilot.com

63% recommend to a friend

80% CEO approval