French Speaking Ecommerce Executive (GA4) – London Hybrid | Luxury Jewellery

London, UK (Hybrid)

Salary Not AvailableMid LevelFull time

Posted 23 hrs ago

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Job Summary

Own the French e-commerce experience end to end, driving content accuracy, campaign execution, localization, and performance analysis across the French market.

Manage day-to-day site operations and content updates
Analyze GA4/Hotjar data and share actionable insights
Collaborate with Marketing, Merchandising and Customer Service to optimise the customer journey

Job Description

Responsibilities

Support the day-to-day management of the French e-commerce website.
Update website content, product information, promotions and merchandising activity.
Ensure products, pricing, translations and promotional messaging are accurate and up to date.
Support ecommerce trading activity across seasonal campaigns and commercial initiatives.
Translate and adapt website content, product descriptions, landing pages and marketing materials into fluent French.
Ensure content is culturally relevant and aligned with French customer expectations.
Maintain accuracy across terminology, spelling, currency and local compliance requirements.
Monitor key ecommerce metrics including traffic, conversion rate, revenue, average order value and customer behaviour.
Support reporting and analysis using tools such as Google Analytics 4 (GA4) and Hotjar .
Share insights and recommendations to help improve website performance.

Requirements

Fluent French and English (written and spoken).
Previous experience in e-commerce, digital marketing, online trading or website management.
Experience working with e-commerce platforms such as Shopify, Magento or similar CMS platforms.
Familiarity with Google Analytics 4 (GA4) and website performance reporting.
Strong attention to detail and excellent organisational skills.
Ability to work collaboratively with multiple teams.
A passion for digital customer experiences and online retail.

Preferred

Experience within luxury retail, jewellery, fashion or premium consumer brands.
Knowledge of SEO best practices.
Experience using Hotjar or similar customer behaviour tools.
Understanding of conversion rate optimisation (CRO).
Experience working with multilingual or international ecommerce websites.

Benefits

Employee benefits include jewellery discounts and company benefits.

Diamonds Factory

Here at Diamonds Factory, we’re all about making those all important milestones matter. With over 15 years experience in the jewellery industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.Known best for being one of the globes leading jewellers, our business is constantly growing and expanding and we’re always on the lookout for creative, highly skilled and motivated individuals to become a part of the team. We can’t wait to hear from you!

Founded in 2009

London, England, GBR

94 employees (9 in marketing)

www.diamondsfactory.co.uk