Responsibilities

• Enable successful delivery of SDEC and other CCG digital projects by ensuring external communications support key releases, transitions and implementation activity
• Drive understanding and adoption by translating complex change into clear, practical and actionable messages for businesses, agents and customers
• Strengthen trust in HMRC services by ensuring communications are timely, transparent, accurate and accessible
• Deliver high-quality communications products across key channels including GOV.UK, agent updates, external guidance, stakeholder packs and briefing material
• Support senior leaders and ministers with clear, concise communications that reflect delivery progress and key messages.
• Identify and manage communications risks, ensuring issues are anticipated early and handled proactively.
• Align communications activity across delivery teams to ensure consistency, clarity and a single version of the truth.
• Maintain pace by responding quickly to changes in delivery timelines, risks and stakeholder needs.
• Build strong working relationships with internal teams and external stakeholders, including businesses, agents and representative bodies.

Requirements

• Experience delivering external communications in complex, high-profile environments and a track record of supporting successful change.
• The ability to design and deliver external communication strategies aligned to project delivery and behavioural change.
• Experience producing and managing tactical communications across multiple external channels such as GOV.UK content, stakeholder briefings, and guidance products.
• Experience translating complex operational or technical change into clear, accessible messaging for businesses and external stakeholders.

Preferred

• Experience engaging with external stakeholders including agents, businesses and representative bodies.
• The ability to anticipate and manage communications risks in a fast-paced and high-profile delivery environment.
• Strong judgement and the ability to provide clear, confident advice to senior leaders and ministers.
• Experience using insight and feedback to shape communications and improve effectiveness.
• The ability to manage competing priorities while maintaining quality, accuracy and attention to detail.
• A proven ability to build effective working relationships to support coordinated and aligned delivery.

Benefits

• Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme.
• HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.
• We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
• We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.