External Communications Manager

Craven Arms, Shropshire, UK (Hybrid)

Salary Not AvailableSenior LevelFull time

Posted 3 weeks ago

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Job Summary

Own external communications strategy and multi-channel execution for PR, media, website, social and customer touchpoints, while leading a team to deliver campaigns with consistent brand risk management.

  • External communications scope: Lead PR, media, website, social and customer channels and coordinate the team.
  • Campaign ownership: Deliver multi-channel campaigns that build reputation and support services.
  • Measurement and risk: Monitor engagement and performance with data to optimise messaging and impact.

Job Description

Responsibilities
  • Leading external communications across PR, media, website, social media and customer channels.
  • Managing the external communications team and coordinating workflow, planning and delivery.
  • Delivering multi-channel campaigns that build reputation and support services.
  • Ensuring brand consistency, quality and effective risk management across all external communications.
  • Monitoring performance, engagement and campaign effectiveness using data and insight.
  • Acting as a key contact for services, providing expert advice and communications support.
Requirements
  • Significant experience in communications, marketing or PR.
  • Proven experience leading teams and managing high-volume delivery.
  • Strong campaign, digital and media experience across multiple channels.
  • Excellent writing, editing and storytelling skills.
  • Confidence working with data and analytics to improve performance.
  • Strong stakeholder management skills, including influencing senior leaders.
  • Degree in communications, marketing, journalism or related field (or equivalent experience).
  • Professional qualifications or membership (e.g. CIPR/CIM) desirable but not essential.
Benefits
  • We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits.
  • We’re here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career.
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Connexus

Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. It aims to create inclusive neighbourhoods, sustainable rural communities, and provide services that supports customers to build a life in their home.

Founded in 2017
Craven Arms, England, GBR
388 employees