Montage International

Exclusive Resorts Concierge, Guest Relations (Winter 2025-2026)

Park City, UT (On-site)

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. Exclusive Resorts Concierge Summary The Exclusive Resorts Concierge is responsible to be the service provider for Exclusive Resorts members by communicating with members to make all pre-arrival arrangements, conduct internal and external correspondence with members, and establish and manage numerous relationships with suppliers such as activity companies, restaurants and transportation companies. Essential Functions Plan itinerary/activities and reservations in advance for all arriving members. Respond to communication from members, the Company, and its affiliates, within 24 hours of delivery Handle and facilitate pre-arrival grocery requests and site delivery (as requested by members) to ensure member requests are met. Before every guest’s arrival, the Concierge will visit the residence and ensure everything is in condition according to the rules and regulations of Exclusive Resorts. Provide orientation to the residence(s) and services for members upon arrival at residence(s). Provide professional and courteous service to members related to their use of the property and enjoyment of surrounding attractions. Manage and coordinate Special Events for member requested Special Events. Conduct tours of units as a representative of Exclusive Resorts for prospective members. Ensure all housekeeping standards are met and maintained according to the rules and regulations of Exclusive Resorts. Qualifications College Degree preferred. Minimum of two years’ experience in a luxury hotel preferred. Minimum of two years’ experience in customer service. Excellent telephone etiquette. Exceptional guest recovery skills. Enjoy interacting with people in a fast paced environment. Excellent organizational and time management skills. Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook. Must possess a positive attitude. Must be willing to participate in a learning environment. Must integrate company values throughout all interactions. Must be able to quickly adapt to effectively using new software products. Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands. Physical Requirements Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.