Events & Marketing Assistant (Heritage)

Responsibilities

• Surgeons' Hall Museum is one of Edinburgh's leading visitor attractions, welcoming audiences to explore the history, development and practice of surgery through internationally significant collections.
• Alongside its permanent displays, the Museum delivers a growing programme of public events and experiences, from Museum Lates and walking tours to talks, special programmes and commercial activities.
• We are looking for an organised, enthusiastic and audience-focused Events and Marketing Assistant to help us deliver and grow this programme.
• Working closely with the Museum's Events Officer and Marketing Officer, you will provide practical, administrative and promotional support across the planning, delivery and evaluation of events.
• You will help coordinate bookings, audience communications, suppliers and freelance creatives; support event set-up and delivery; and assist with promoting activity through the Museum's website, social media, listings and email communications.
• This is a varied role combining behind-the-scenes organisation with hands-on public-facing work.
• On an event day you might be helping prepare a space, welcoming audiences or supporting a walking tour; at other times you could be scheduling social media content, responding to booking enquiries, gathering audience feedback or helping analyse how an event has performed.
• You will also support the testing and development of new live experiences, helping the Museum understand what works for different audiences and contributing to the future growth and sustainability of its events programme.
• The role is based at Surgeons' Hall Museum in Edinburgh and involves regular evening and weekend work according to the events programme. Working patterns will be planned in advance to ensure contracted hours are maintained.

Requirements

• You will have relevant vocational training or equivalent professional experience and experience of supporting public-facing events, programmes or visitor activities.
• You will be highly organised, comfortable managing multiple tasks and deadlines, and confident communicating with a wide range of people.
• You will have experience supporting marketing or promotional activity and be comfortable using social media, digital tools and email platforms.
• Strong written communication and attention to detail are important, as you will help prepare, proof and schedule content and respond to audience enquiries and bookings.
• You will enjoy working as part of a small, busy team while also being able to manage your own workload and respond calmly and practically when plans change.
• You should be comfortable working with diverse audiences and committed to providing an inclusive and high-quality visitor experience.

Preferred

• Experience of working in a heritage, cultural or other public-facing organisation would be advantageous
• Experience of content management systems, ticketing or booking platforms, basic graphic design, digital analytics or tools such as Canva, Photoshop, Premiere Pro or Audition.

Benefits

• To reflect the varying needs across the organisation, we offer a range of policies and benefits for our workforce including 42 days' annual leave, flexible working practices, enhanced employer pension contributions and various discounts throughout the College, including Ten Hill Place Hotel and 1505 Cafe, as well as free entry to Surgeons' Hall Museums.