U.S. Bank

Employee Experience Analytics Lead

Charlotte, NC (On-site)

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description About the Role U.S. Bank’s People Analytics & HR Data Governance and Strategy team is seeking an Analytics professional with a focus on I/O Psychology to support enterprise-wide employee listening programs and apply scientific rigor to workforce insights. This role will blend psychological expertise with advanced analytics to design and evolve programs that capture the voice of our workforce, inform strategic decisions, and drive measurable improvements in employee experience. You will partner with HR leaders, Talent Consultants, and cross-functional teams to reimagine engagement and lifecycle surveys, implement evidence-based methodologies, and leverage cutting-edge technologies (AI, predictive analytics) to drive value for USBank’s employees. ________________________________________ Key Responsibilities Content Support the evolution of the engagement survey strategy by developing and analyzing content (e.g., question design) and by informing the continuous improvement of lifecycle surveys (onboarding, exit) and pulse mechanisms. Apply Scientific Rigor to employee lifecycle surveys Develop psychometrically sound survey instruments and evaluation frameworks. Conduct mixed-methods research to address critical business questions. Analytics & Insights Translate complex data into actionable insights for senior leaders. Use predictive analytics to identify drivers of engagement, retention, and performance. Innovation & Technology Explore emerging technologies insight/outside of USBank’s product ecosystem (AI, NLP, machine learning) to enhance listening programs. Governance & Compliance Partner with HR Data Governance to ensure ethical, compliant data practices. Consulting & Change Leadership Serve as a thought leader on shaping employee experience and guiding change management. Collaborate with Learning & Development on training and enablement. ________________________________________ Core Skills & Competencies Psychometric Expertise: Survey design, validation, and advanced statistical analysis. Data Fluency: Proficiency in R, Python, SPSS, SQL; experience with visualization tools (Power BI,). Research Design: Ability to execute experimental and quasi-experimental studies. People Analytics Mindset: Strong understanding of workforce data and organizational behavior. Communication & Influence: Skilled in storytelling, executive presentations, and stakeholder engagement. Project Leadership: Ability to manage complex, multi-phase initiatives. ________________________________________ Qualifications Education: Master’s or Ph.D. in Industrial-Organizational Psychology (preferred). Experience: 5+ years in employee research, engagement programs, or HR analytics. Preferred: Experience with AI-driven analytics, predictive modeling, and large-scale survey programs. Location Expectations This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.