Responsibilities

• Develop and deliver an e-commerce growth strategy aligned with overall business goals
• Take ownership of online revenue performance across UK and international websites
• Identify opportunities to increase traffic, conversion rate, average order value and repeat purchase
• Analyse product, category and customer performance to identify commercial opportunities
• Develop promotional strategies based on stock levels, product priorities, margins and seasonal demand
• Identify new digital revenue opportunities, markets and customer segments
• Monitor competitor activity and wider e-commerce trends
• Develop clear testing and improvement plans to continuously increase e-commerce performance
• Ensure digital activity contributes directly to profitable commercial growth
• Take ownership of website performance and the complete online customer journey

Requirements

• Strong experience working within an e-commerce environment
• Strong commercial understanding and ability to connect digital activity with revenue and profitability
• Excellent analytical skills and confidence working with large amounts of performance data
• GA4 expert with the ability to analyse user behaviour, traffic sources, funnels and conversion data
• Strong understanding of e-commerce conversion rate optimisation
• Experience analysing and improving online customer journeys
• Good understanding of Google Ads and Google Shopping performance
• Understanding of Meta advertising, retargeting and digital customer acquisition
• Experience with email marketing, CRM and customer segmentation
• Strong understanding of SEO and organic e-commerce growth

Preferred

• Desirable Experience: Experience within a high-growth e-commerce business
• Desirable Experience: Experience managing significant online revenue
• Desirable Experience: Experience with both new and repeat customer acquisition strategies
• Desirable Experience: Experience developing automated CRM and email journeys
• Desirable Experience: Experience with international e-commerce
• Desirable Experience: Experience working across UK and US markets
• Desirable Experience: Experience with Google Merchant Centre and product feeds
• Desirable Experience: Experience implementing A/B testing or conversion optimisation programmes
• Desirable Experience: Experience creating e-commerce dashboards and commercial reporting
• Desirable Experience: Experience within retail, marketplaces or businesses with large product catalogues

Benefits

• Casual dress
• Company pension
• Employee discount
• Free parking
• On-site parking