3 Media Web

ECOMMERCE CUSTOMER REPRESENTATIVE

Anchorage, AK (On-site)

Description Founded in 1950, Alaska Mill & Feed has proudly served Alaska’s farmers, ranchers, and pet owners for decades, delivering high-quality feed products and supplies to communities across the state. We are a locally focused manufacturing & distribution team that values teamwork, craftsmanship and reliability. If you love helping people, have a sharp eye for details, and don’t mind bouncing between a computer screen and the sales floor, this might be your perfect fit. This role serves as a bridge between our online customers and our in-store team—making sure every order, call, and interaction is handled with care, accuracy, and professionalism. Job Duties & Responsibilities Assist with editing, updating, and maintaining the website to ensure accuracy and a positive customer experience. Provide excellent customer service. Demonstrate a high level of ownership and accountability for resolving issues in a professional manner. Answer customer inquiries about merchandise, the company and its services. Process online, phone and special orders with speed and precision. Report pricing, scanning and item location discrepancies. Assist in the retail store as needed, performing point of sale duties, stocking shelves, maintaining and organizing the sales floor, counting inventory, etc. Assist in training new team members. Exhibit an ability to receive feedback, adapt to new processes and continuously develop skills. Demonstrate the ability to collaborate, communicate well and effectively relay information with an emphasis on developing positive professional relationships. Practice punctual and reliable attendance. Perform other duties as assigned. Requirements JOB REQUIREMENTS High school diploma or equivalent Demonstrate proficiency with Microsoft Office Ability to prioritize and work independently while managing time efficiently. Skilled at working effectively in a team environment. Detail-oriented with the ability to follow up on multiple tasks Physical ability to lift, carry, push, pull and load up to 50 pounds. Ability to sit or stand for extended periods of time. Preferred Requirements Previous work experience in retail, e-Commerce or an order fulfillment environment. SCHEDULE Full-time, 40 hours per week, Sunday through Saturday. Must be available to work evenings and/or weekends as needed, especially during times of high seasonal demand. Compensation & Benefits $19.00 - $23.00/hour. After meeting eligibility requirements, benefits include: Medical Insurance* Dental Insurance Life Insurance Long-Term Disability Insurance Paid Vacation** Sick Pay 9 Paid Holidays 401(k) Retirement Match Employee Discounts Dependent Tuition Reimbursement Employee Assistance Program Employee Profit Sharing 100% paid by the employer for employee-only coverage. **Two to six weeks annually, depending on the length of full-time service.