Director - Broker Marketing & Communications - Commercial Lines

London, UK (Hybrid)

Salary Not AvailableDirector/ExecutiveFull time

Posted 2 months ago

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Job Summary

Own the broker-facing marketing and communications strategy for UK Commercial Lines, aligning brand, campaigns, and digital broker journeys with distribution growth while building a high-performing team and governing the budget.

  • Drive broker acquisition, retention, and trading activity by integrating product initiatives, campaigns, and Acturis-based journeys with brand priorities.
  • Guard brand identity and tone across broker-facing activity, monitor perception, and support UK&I rebrand efforts.
  • Lead and develop the broker marketing and communications function, managing agencies and partners, and ensuring delivery of integrated plans across UK&I and group teams.

Job Description

Responsibilities

  • Owning the UK Commercial Lines broker marketing strategy aligned to brand distribution and growth priorities and deliver integrated plans across products trading initiatives campaigns and digital broker journeys including Acturis.
  • Overseeing external communications for Commercial Lines including trade media awards thought leadership events broker communications across key channels and internal communications in partnership with External Affairs.
  • Act as brand guardian for Commercial Lines broker facing activity ensures consistency of brand identity and tone monitors broker perception through industry benchmarks and supports UK&I rebrand initiatives.
  • Partner with underwriting and distribution to connect marketing activity to broker acquisition retention and growth supports broker value propositions provides market and competitor insight and amplifies digital trading capabilities.
  • Build and develop a high performing broker marketing and communications team manages agencies and external partners collaborates across UK&I and group teams and ensures effective management of the marketing budget.

Requirements

  • Extensive experience leading and developing a large marketing function is required, with B2B experience essential and insurance experience.
  • Demonstrated understanding of the UK commercial insurance landscape is required, including regional and London Market dynamics broker networks and competitive positioning, with ideal experience in broker facing or intermediary marketing.
  • Excellent written and verbal communication skills are required, with experience creating compelling content presenting to senior stakeholders and managing trade media relationships, including securing positive coverage in specialist insurance or business press.
  • Digital marketing fluency is required including content marketing email campaigns social media with a particular focus on LinkedIn and analytics.
  • Demonstrated ability to connect marketing activity to commercial outcomes, apply an extensive understanding of insurance and broker economics, influence senior stakeholders, lead creatively, deliver at pace, collaborate effectively, and adapt with curiosity in an evolving environment.

    Benefits

    • Annual discretionary bonus
    • Up to 11% pension contributions
    • Hybrid working
    • Health & wellbeing + virtual GP
    • Career development and mentoring
    • Inclusive culture + employee networks
    • Share investment options
    Intact Insurance UK logo

    Intact Insurance UK

    We are here to help people, businesses and society prosper in good times and be resilient in bad times. This is our purpose and the foundation of our company – it drives everything we do and gives meaning to our work. At Intact Insurance UK, we’re redefining what it means to be a modern commercial and speciality insurer. As part of a global family, we have a bold ambition to be the most respected, deliver the best service, and outperform across all the regions we serve. We’re built on deep expertise, driven by values, and focused on progress.

    1.5K employees (42 in marketing)

    Traffic Signals

    Monthly Visitors
    19K
    Traffic Source Mix
    Search
    19%
    Direct
    45.8%
    Referral
    5.1%
    Social
    4.4%
    Paid
    25.6%

    Headcount Trend

    Current headcount: ~1.5K

    Marketing Team

    Marketing Team Size
    42 (3% of company)

    Recent News