Responsibilities

• Execute daily website content updates
• Analyse qualitative and quantitative website feedback to identify UX friction points
• Maintain and continuously train the Club’s AI chatbot to improve accuracy and user flows
• Build ab tests and report on results
• Support digital project rollouts by conducting User Acceptance Testing (UAT) and monitoring new feature releases

Requirements

• GCSE/Level 2 equivalent in English
• Proven competency in Google Analytics (or equivalent web analytics platform).
• Experience successfully managing and publishing content via a Content Management System (CMS) and ensuring adherence to technical SEO best practices
• Experience utilising web commercial metrics (e.g., Conversion Rate, Bounce Rate, Exit Rate) to inform and optimise user journeys
• Experience of liaising with key stakeholders, especially Product, Technical, and Design teams
• Exceptional communication skills with a strong track record of presenting data findings to non-technical audiences
• Full UK drivers’ licence

Benefits

• Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme
• 10% pension (5% / 5%)
• 3 x salary life assurance
• an employee assistance programme
• free staff membership for discounts on our Club sites and with our retail partners
• We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week (after probation period)