Digital Marketing Account Manager

Altrincham, Trafford, UK (Hybrid)

£25K/yr – £27K/yrMid LevelPermanent

Posted 5 weeks ago

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Job Summary

Own and optimize the end-to-end client experience for small businesses, turning reporting and insight into actionable campaign improvements and new opportunities that drive growth.

  • Responsibilities: Manage client relationships, report results, and recommend campaign changes to improve performance.
  • Ownership: Introduce new services and upsell to expand the client digital marketing footprint.
  • Context: Align with Add People’s client base and ensure a high-quality, proactive service experience.

Job Description

Responsibilities

  • Managing client relationships
  • Reporting on results
  • Recommending changes and improvements to campaigns
  • Introducing new opportunities for clients to improve their digital marketing presence
  • Manage the overall client experience on behalf of Add people

Requirements

  • Previous customer service/communication role experience a must
  • Self-starter with a positive attitude
  • Willing to go the extra mile
  • Team player
  • Committed to self-development
  • Adaptable
  • Curious and inquisitive nature

Preferred

  • Digital marketing account management/customer service
  • SEO/digital marketing knowledge
  • Experience in introducing new services to a customer base through upselling/cross selling

Benefits

  • Healthcare scheme
  • Contributory pension
  • 30 days holiday which increases with service (included BH's)
  • Cycle to work scheme
  • Subsidised social events
  • Regular incentives and rewards
  • LGBTQ+ friendly workplace
Add People logo

Add People

We’re Add People, a team of digital marketing professionals dedicated to helping small to medium-sized businesses grow online.Established in 2002, we’ve grown into a workforce of over 210 skilled marketers, supporting over 4,000 clients with services including PPC, eCommerce, Paid Social, SEO, Web Design, and other digital solutions—all offered at affordable monthly costs.Beyond digital marketing, we’re passionate about creating positive community impact. The Add People Foundation is dedicated to empowering communities by providing essential support, resources, and opportunities for those in need. Led by Rick Poskitt, Paul Davies, Kerry Mathewman, Lewis Delaney, Jack Wilkinson, Katie Walker, Lou Wade, and Jessica Elton, and supported by our passionate Ambassadors, the Foundation drives our mission forward with a strong commitment to giving back.This year, we’re proud to partner with inspiring charities, including Mind, Cancer Research, Royal Manchester Children’s Hospital, The Counselling and Family Centre, and the LGBT Foundation. A heartfelt thank you goes to our staff for shaping our charitable focus!Feel free to get in touch today: info@addpeople.co.uk

Founded in 2002
Altrincham, England, GBR
302 employees (88 in marketing)