Responsibilities

• Supporting the seamless running of client accounts — status reports, action logs, project plans, and Monday boards kept accurate and up to date
• Communicating clearly with clients and internal teams so everyone is always aligned on what's being delivered
• Managing your own projects and clients where appropriate, with oversight and support from your Account Manager
• Flagging and escalating risks early — never sitting on them
• Building a genuine understanding of each client's business, goals, and pain points — and making sure our reporting reflects what actually matters to them
• Supporting the onboarding of new clients so the relationship starts the right way
• Staying close to client context and industry developments to spot growth opportunities
• Using AI and automation to keep client services processes efficient — freeing your time for what really matters: the relationships

Requirements

• A genuine passion for digital marketing and how it works across channels — SEO, Paid Media, Content, and PR
• A confident, natural communicator — you build rapport quickly with clients and colleagues alike
• Working knowledge of AI platforms and how they're shaping digital marketing workflows — Claude, ChatGPT, or equivalent
• Highly organised with strong attention to detail — status reports, action logs, and deadlines never slip on your watch
• An innovative, curious mindset — you notice the things others miss and you're always asking why

Preferred

• Some experience in a client-facing or account support role — agency-side preferred but not essential
• Familiarity with project management tools such as Monday.com
• An understanding of the iGaming sector — we'll get you up to speed if not

Benefits

• Pay and Rewards That Reflect Your Work
• Competitive salaries benchmarked annually, a company bonus paid twice a year, enhanced pension contributions as your career develops, a Long-Term Incentive Plan, and generous referral bonuses.
• Health and Wellbeing
• Free annual health checks, flu jabs, and eye tests. Access to mental health first aiders, confidential counselling sessions, a cycle-to-work scheme, and five paid sick days on top of SSP.
• Time That's Yours
• 25 days holiday (plus bank holidays) rising to 30 with tenure, your birthday off, flexible working hours, hybrid and remote options, and two weeks working abroad.
• A Team Worth Being Part Of
• Regular Lunch 'n' Learns, quarterly off-sites, monthly socials, two paid volunteering days, an annual charity partnership chosen by the team, and an AI Taskforce putting innovation in everyone's hands.