EG America

Digital Loyalty & Delivery Intern

Westborough, MA (On-site)

Description Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team! EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center. Position Summary The Digital Loyalty and Delivery Intern will support key initiatives across the SmartRewards program and our 3rd Party Delivery platforms. This role helps with competitive research, offer testing, CRM execution, and daily loyalty operations, while also assisting with delivery performance reporting, partner coordination, and campaign monitoring. The intern will gain hands‑on experience across Marketing, Digital, and Operations, contributing to projects that directly impact customer engagement and business performance. Responsibilities Must be able to perform the essential functions of this position with or without reasonable accommodation Loyalty Team Responsibilities Program Insights & Competitive Research Conduct competitive deep dives (online + in‑store visits). Document loyalty program features, perks, and gaps. Build comparison summaries against SmartRewards. Offer Testing & Field Coordination Test loyalty offers in the SSC and nearby stores. Partner with Field Operations for testing in additional markets. Field Communication (ThinkTime) Use ThinkTime to communicate loyalty updates, instructions, and clarifications to the field. Sweepstakes Support Assist with prize fulfillment and winner coordination/communication for SmartRewards sweepstakes. Daily Loyalty Operations Support the Loyalty Retention Manager and Loyalty Specialist with day‑to‑day tasks. Help maintain program accuracy, offer setup, and operational workflows. Service Channel Ticket Management Monitor incoming loyalty‑related ServiceChannel tickets. Reply, resolve, and close tickets in a timely manner. 3rd Party Delivery Responsibilities Weekly Performance Reporting Own and optimize the manual weekly performance report. Identify trends, insights, and opportunities for improvement. Field Operations Support Monitor ServiceChannel tickets related to tablets/hardware for delivery partners. Ensure partners complete required actions and follow through. Ad Campaign Monitoring Oversee evergreen campaigns across DoorDash, Uber Eats, and Grubhub. Provide extra attention to UE + GH performance and optimization. Working Relationships Marketing, Operations, IT Requirements Minimum Education: Going into junior or senior year of undergraduate degree studying related fields Preferred Education: Going into junior or senior year of undergraduate degree studying related fields Minimum Experience: NA Preferred Experience: NA Licenses/Certifications: NA Soft Skills/Competencies Excellent oral and written communication skills Strong Presentation Skills Ability to foster team work and build collaborative relationships Strong interpersonal skills Proficient in Microsoft Office Suite Travel: 0-10% Hours & Conditions: Typically Monday – Friday, 8+ hour days in office setting Physical Requirements: Minimal physical effort required; sitting / standing at computer for long periods of time. Ability to maneuver and lift up to 25 lbs. Additional Info At EG America, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement. Consistent with Massachusetts Pay Transparency Law, we’re sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We’re proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey. Pay Range: $20.00 - $22.50 per hour (based on academic year and experience). Sophomore: $20.00/hour Junior: $21.25/hour Senior: $22.50/hour