Responsibilities

• Coordinate launch activities on the website and configurator across Product Planning, Marketing Communications, development teams, agencies and local markets.
• Manage the creation, localisation, approval and deployment of customer-facing content across digital platforms.
• Support the ongoing development, optimisation and governance of Honda's motorcycle digital platforms, including websites, configurators and future customer experience tools.
• Coordinate platform enhancements from requirements gathering through to implementation, testing and deployment.
• Maintain product, accessory and technical data across digital platforms and supporting systems.
• Support SEO/GEO strategy and website optimisation initiatives to maximise visibility, engagement and conversion.
• Analyse customer journeys, behavioural data and market feedback to identify opportunities for improvement.
• Lead initiatives that enhance customer experience, engagement and conversion across digital touchpoints.
• Support the development and implementation of innovative digital solutions, including AI-powered customer experiences and emerging technologies.
• Manage agency and supplier relationships for digital transformation projects, ensuring delivery against agreed objectives, budgets and timelines.

Requirements

• Experience in digital marketing, content, website management or digital customer experience, gained in-house or at an agency.
• Experience managing end-to-end product launches across websites and configurators in multiple markets.
• CMS knowledge, creating and maintaining website content accurately and efficiently in a fast-paced environment.
• Customer-focused, with the ability to identify needs, improve digital experiences and user journeys.
• Driven to improve processes, systems and workflows to increase efficiency and team effectiveness.
• Strong project management skills; managing expectations and coordination across internal stakeholders, external agencies and international markets.
• Strong web analytics knowledge, including Google Analytics, with the ability to turn data into actionable recommendations.
• Working knowledge of SEO/GEO and evolving search technologies to improve organic visibility and website performance.
• Proactive and self-motivated, using data, trends and customer insight to drive improvement.
• Collaborative team player who builds effective relationships in an international environment.

Preferred

• Experience with CRM or lead management systems.
• Experience working within the automotive, motorcycle or wider mobility sectors.
• Experience managing multilingual websites, multiple market deployments or digital platforms across international territories.
• Passion for motorcycles and an interest in the motorcycle industry, products and customer community.