Shimano North America Holding, Inc.

Digital Business Coordinator

Irvine, CA (On-site)

Bike Division Shimano North America Holding, Inc. is a global company offering the world's sporting community top labels and brands, including Shimano, G. Loomis, Power Pro, and Lazer Sports. We are seeking a Digital Business Coordinator to join our Irvine, CA team! At Shimano, we welcome your talent, innovation, and enthusiasm. We offer an exceptional array of employee benefits and incentives and are proud to support our employees' health and happiness. We offer paid time off, medical, dental, vision, employer-matching 401k, wellness incentives, a fully equipped on-site gym, rideshare, and much more. Job Summary The Digital Business Coordinator coordinates and administers tools and processes involved in Shimano's digital business systems. The Digital Business Coordinator provides content management, merchandising, support for the B2B website, Data management, Lifecycle management for e-commerce, reporting, and feedback for improvements and growth. This role will also provide general support to Business-to-Business site users. Experience Job Level: Essential Duties/Responsibilities Content Administration: Maintain up- to-date product catalogs across multiple platforms, including Shimano North America’s instance of the Global B2B site, Elastic Suite, and other Salsify or GPCM based platforms. Coordinate new product uploads as needed for all supported brands. Obtain product information and content from product managers to upload to PCM/Hybris/GPCM systems. Maintain product catalogs and content in Salsify and GPCM. Create and organize product catalog information for upload. Manage close-out changes and catalog errors. Managing Shimano GAP Reports. Create and remove users from our B2B system. Planning And Enhancements Work with the Digital Business Team, IT, and other partners on B2B site projects from a business/usability standpoint. Gather and distribute user feedback for future site improvements. Assist in creating training and instructions for site features. Support Troubleshoot user issues with supported platforms, including GB2B, Elastic, and Salsify exports. Assist with site user login and other issues. Gather feedback internally and work with SIC on improvements. Execute sales promotions through digital marketing channels with the sales and Go-to-Market Teams. Manage order error reports and site down messaging. Implement training sessions for new users. Create and send dealer email newsletter (content from marketing and sales teams). Job Qualifications Outdoor industry experience preferred. Bicycle industry knowledge and experience are preferred. Shimano product knowledge is preferred. Proficient in Photoshop. Experienced with back-end data management tools such as Hybris, Magento (or similar systems) preferred. Must be proficient in a Windows environment, including intermediate/advanced Excel, Word, PowerPoint, and Outlook. One year of experience in JDE is preferred. Must be highly organized and possess excellent attention to detail. Strong written and verbal communication skills. Must be able to manage multiple timelines and embargo dates. Ability to multitask and prioritize heavy workloads and have the flexibility to manage changing priorities and project work in addition to day-to-day responsibilities. Team player that is self-motivated and works well independently or as part of a team, seeking opportunities to contribute to the overall success of the team. Manage tasks and deliverables between multiple departments to realize data needs. Education Bachelor's degree NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Shimano North America reserves the right to modify and change responsibilities and duties herein without notice. Shimano North America is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.