Customer Service Representative (CSR)

District of Columbia, USA (On-site)

At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world. Position Overview: We are searching for an Entry-Level Customer Service Representative (CSR) to support daily customer interactions and service operations. Responsibilities: Respond to customer inquiries via phone, email, or in person Provide accurate information regarding services and procedures Resolve basic customer concerns in a professional manner Maintain updated customer records and documentation Coordinate with internal teams to support customer needs Follow company policies to ensure service consistency Qualifications: High school diploma or equivalent required Strong verbal and written communication skills Customer-focused, reliable, and professional attitude Ability to multitask and work in a fast-paced environment Basic computer and data entry skills What We Offer: Competitive pay Opportunities for advancement Professional development and training Supportive and collaborative team environment Travel opportunities (if applicable)