Rite-Hite

Customer Engagement Specialist

Morehead City, NC (Hybrid)

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment – you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation. Our Customer Engagement Specialist provides sales support to outside sales representatives for Arbon / independent dealers and is responsible for monitoring and addressing all inbound sales/service requests from current or potential customers. This position provides an immediate, “live person” response to requests coming from Rite-Hite websites, and will facilitate a connection between the correct sales rep and the customer/prospect. In addition, this position is responsible for answering questions, supplying resources, and following up to ensure the needs of the customer/prospect were met. This role has a hybrid schedule with a 7:00AM or 7:30AM start time. What You’ll Do To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Monitor a variety of customer communication channels such as email, website, etc.) and respond in a timely manner to ensure a consistent and positive experience with Rite-Hite and all Rite-Hite representatives. Accurately manage all inquiries using Salesforce and/or other lead management systems. Qualify and assign leads to appropriate salespeople ensuring the customer is handed off effectively and efficiently. Maintain a solid level of product and service knowledge. Have command of product resources available to customers (ex: the website) and internal stakeholders who can assist with questions and issues. Assist customers with requests for technical manuals, literature, or other information or will forward the request to other personnel if needed. Track and report information on inquiries, leads, and other data. Work with Corporate Marketing to expedite leads obtained from webinars, events, trade shows and all other types of marketing campaigns. Determine the best way to follow up with the contacts and help to distribute the leads to the correct sales representative. Provide lead summary reports/results and identify trends in lead results for use by marketing and sales. What We Look For The successful candidate will possess: Associates degree (A. A.) from two-year college or university, 1+ years related experience and/or training Experience with Salesforce and Microsoft office preferred Good verbal and written communication skills Multitasking skills, with the ability to independently prioritize and execute What We Offer At Arbon Equipment – A Rite-Hite Company, we take care of our people – because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work: Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more. Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing. Time for You: Paid holidays, vacation time, and personal/sick days each year. Join us and build a career where you’re supported – at work and beyond. Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers. Seniority level Entry level Employment type Full-time Job function Other Industries Machinery Manufacturing