Creative Social Content & Customer Lead Management Intern

Royal Tunbridge Wells, East Sussex, UK (On-site)

Salary Not AvailableIntern/New GradFull time

Posted 5 weeks ago

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Job Summary

Own social content creation and frontline customer interactions for a car dealer, turning social engagement into qualified leads and showroom visits, while collaborating with sales to close inquiries.

  • Content creation and video editing for major platforms to drive engagement.
  • Lead intake and CRM data hygiene, with prompt follow-ups and sales alignment.
  • Monitor trends, respond to inquiries, and support content calendar development.

Job Description

Responsibilities

  • Create engaging content for Facebook, Instagram, TikTok, LinkedIn and YouTube.
  • Capture photos and videos of new vehicle arrivals, customer handovers, behind-the-scenes activities and dealership events.
  • Edit short-form video content and graphics for social media campaigns.
  • Help develop content calendars and marketing ideas.
  • Monitor social media engagement and identify trends to improve performance.
  • Respond promptly to online customer enquiries.
  • Qualify and manage leads from our website, social media and advertising platforms.
  • Ensure customer information is accurately recorded in our CRM system.
  • Work closely with the sales team to allocate and follow up customer enquiries.
  • Help monitor lead conversion and customer response times.

Requirements

  • Has a passion for cars, social media, content creation and digital marketing.
  • Happy to be on camera & well presented
  • Is confident using Instagram, Facebook, TikTok and LinkedIn.
  • Has excellent written and verbal communication skills.
  • Is organised, proactive and able to manage multiple tasks.
  • Is comfortable speaking with customers both online and over the phone.
  • Has a positive attitude and is eager to learn.
  • Loyal, hardworking, enthusiastic, team player and approachable
  • Driving Licence (preferred)

Preferred

  • Has basic photography or video editing skills (Canva, CapCut, Adobe Express or similar is a bonus).
Thames Motor Group logo

Thames Motor Group

Thames Motor Group, a family-run business with its head office in Kent, was established in 1971 by Vipen Khanna. Vipen has been in business for many years, and has diligently built a portfolio of diverse enterprises, including motor dealerships, property development and fuel retail.Sanjay Sobte, Vipen’s nephew, runs the two dealerships in Thames Motor Group (Slough) Limited and is proud to be the Dealer Principal of one of the top-selling dealerships for both Fiat and Abarth since 2000. Having started as a salesman for Thames Motor Group in 1986, Sanjay then progressed to a Sales Manager and then to Dealer Principal before he was finally promoted to the Managing Director of Thames Slough.Thames Slough’s continued success has led to us introducing further franchises, including Alfa Romeo in early 2013, then Jeep in June 2016. We are proud owners of the newly built Jeep and Alfa dealership next to our original Fiat/Abarth site on Bath Road. This prestigious dealership is Europe’s largest Jeep and Alfa showroom holding over 50 cars over 2 floors. It certainly creates a wow factor!In 2001, Kevin Khanna, Vipen’s son, was appointed Dealer Principal of Thames Motor Group (Tunbridge Wells) Limited and became the youngest Dealer Principal in the UK. Kevin’s strong business acumen and passion for the motor trade has made Thames Motor Group one of the most customer-focused franchise dealers in the region.In 2015 Kevin moved over to the property side of the business and Natasha Khanna, Vipen’s Daughter, became the Dealer Principal at Tunbridge Wells. Natasha ran the company’s car rental location for 13 years and also has nearly 20 years’ experience in HR for the group. She brings to Tunbridge Wells her wealth of knowledge in people management and customer focus.

Founded in 1971
Royal Tunbridge Wells, England, GBR
51 employees (4 in marketing)

Traffic Signals

Monthly Visitors
16K
Traffic Source Mix
Search
72%
Direct
8.3%
Referral
12%
Social
2%
Paid
1%

Headcount Trend

Current headcount: ~51

Marketing Team

Marketing Team Size
2 (4% of company)
Marketing Roles Posted (Last 30 Days)
1