Money20/20

Content Operations Associate

New York, USA (Hybrid)

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We’re combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights. Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals. About Money20/20 Money20/20 is the world’s leading premium content, sales and networking platform for the global money ecosystem. From in depth analytics to inspirational speakers, our world-class insight and networking opportunities help our customers stay ahead – powering strategies and switching mindsets. The future promises a faster, smoother, more connected money ecosystem. Money20/20 promises the clearest, sharpest vision of what’s next. Job Description This role is based in our 605 Third Ave, NY office This Content Operations Associate role will sit within the operations team to support the operational delivery of the Money20/20 Speakers & Content programs at the Money20/20 shows and bespoke special events. Content refers to a variety of elements at Money20/20 which involve speakers, content conversations, or AV elements; podcasts, main stages, editorial content, sponsored content, meetups, fringe events, industry nights, closed-door sessions, and other content-driven activities. Our aim is to deliver world class customer service along the speaker journey. In this role, you will be a core support both in the lead-up to and during the on-site delivery of the shows. Key accountabilities Execute comprehensive speaker onboarding for Money20/20 USA show and bespoke events, covering speaker hub updates, registration, profiles, VIP arrangements, and session coordination Partner with the marketing and product teams to ensure all marketing collateral featuring speakers and content is correct, including website, email campaigns, social media, and app Manage and maintain the speakers inbox throughout the USA show cycle and support global shows Own the production and delivery of speaker gifts and exclusive experiences Oversee and lead on post-show deliverables, including gathering speaker feedback, testimonials, and distributing event photos and follow-up materials Direct speakers lounge, and exclusive speaker-only areas onsite at Money20/20 shows and special events Coordinate the purchasing and shipment of speaker/content enhancements Maintenance of speaker tracking documents; regional and global Qualifications Event experience, preferable Demonstrated success in a role that requires strong planning, prioritization and implementation skills with focus on detail Ability to work in a high-performing, fast paced environment Works well within a team Self-motivated, accountable and sets own goals Good communication skills and great customer service Patient, calm and composed under pressure As this role supports across shows across the different time zones, alternative work hours will be required, as necessary On-site delivery, available to travel within the US, with potential expansion to the Netherlands and Asia. Additional Information We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com Our benefits include: Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment Broader impact: take up to four days per year to volunteer, with charity match funding available too Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more Recognition for great work, with global awards and kudos programs As an international company, the chance to collaborate with teams around the world The salary range for this role is $60,000 - $62,000 based on experience. This posting will automatically expire on 3/15/2026. We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. 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