Content Manager

Responsibilities

• End-to-end management: Oversee content creation from initial research, briefing, and ideation through to drafting, editing, approval, and publishing.
• Hands-on creation: Maintain a hands-on approach to key strategic deliverables, showcasing top-tier writing, storytelling, and editorial judgement.
• Maintain quality standards: Champion brand tone of voice, accessibility, consistency, source accuracy, and audience relevance across all client outputs.
• Quality assurance: Review and QA content created by team members, providing constructive feedback to maintain Reflect Digital’s best-in-class standards.
• Responsible AI integration: Use AI tools thoughtfully to support research, ideation, and production efficiency without sacrificing human creativity or accuracy.
• Workflow optimisation: Refine content processes, templates, and publishing workflows to boost productivity and maintain delivery standards across accounts.
• Portfolio leadership: Own content delivery for your designated portfolio, managing budgets, scope, timelines, and campaign KPIs.
• Build trusted partnerships: Develop deep relationships with clients by understanding their business goals, audience motivations, and commercial challenges.
• Persuasive communication: Present strategies, campaign rationale, and performance updates clearly and confidently to key stakeholders.
• Commercial growth: Spot opportunities for integrated campaigns, new content formats, and upselling opportunities in collaboration with our Growth Managers.

Requirements

• Proven Content Expertise: Background in content marketing, content strategy, and SEO copywriting within an agency or fast-paced environment.
• Strategic & Analytical Mindset: Ability to convert audience data, search insights, and behavioural principles into effective multi-channel strategies.
• Commercial Acumen: Understanding of account profitability, scope management, upselling, and client retention.
• Strong Communicator: Excellent presentation, storytelling, and client management skills.
• Hands-On Craft: Strong editorial skills with meticulous attention to detail and high standards for brand voice and accuracy.
• Forward-Thinking: Adaptable and curious about evolving search behaviours, AI tools, social platforms, and new content formats.

Preferred

• Forward-Thinking: Adaptable and curious about evolving search behaviours, AI tools, social platforms, and new content formats.

Benefits

• Flexible working, 4-day work week, and hybrid working available.
• Annual Leave: 28 days (ex., Bank Holidays) plus Birthdays, Charity day and between Christmas and NY.
• Healthcare: Private Healthcare from Vitality.
• Breakfast Club and healthy snacks
• Weekly Wellbeing Sessions
• Access to trained Mental Health First Aiders (MHFA)
• Lunch & Learn and Brunch & Learn sessions
• Internal & External Training Opportunities
• Endometriosis Friendly Employer
• Work Anywhere policy