Content and Fundraising Coordinator

Responsibilities

• Schedule and publish videos across our social media channels
• Write engaging captions, titles, and descriptions that help our content reach and inspire audiences
• Respond to social media comments and direct messages in a friendly, thoughtful, and professional tone
• Answer straightforward audience questions about our work, directing potential donor opportunities to the fundraising team
• Make simple video edits when needed (trimming clips, adding captions, and resizing for different platforms using tools like CapCut or Canva)
• Support the creation of donor thank-you messages, shoutouts, and campaign updates
• Manage the shared fundraising inbox, responding to routine donor enquiries promptly and warmly
• Direct complex enquiries to the appropriate team member (including UK and US colleagues) with clear follow-up notes
• Record gifts from online platforms, workplace giving programmes (e.g., Benevity), and Gift Aid into our CRM (HubSpot)
• Prepare and send donation acknowledgements, PDF receipts, and stewardship packs

Requirements

• 1+ years experience managing or actively moderating online communities or social media channels (for a brand, creator, business, or community organization)
• Excellent organizational skills and high attention to detail when handling data and administration
• Strong written English, with the ability to adapt your tone for friendly social comments or professional donor emails
• Comfortable using everyday digital tools, social platforms, and spreadsheets
• Ability to make light video edits or a genuine enthusiasm to learn basic editing tools
• High discretion and care when handling sensitive supporter information

Preferred

• Familiarity with a CRM (like HubSpot), social scheduling tools, or workplace giving platforms

Benefits

• Remote working with flexible hours in the UK
• Occasional UK team meetups
• Dedicated learning, development, and software training support
• The chance to shape a growing international charity at a pivotal moment, seeing the direct impact of your work on the ground