Responsibilities

• Create engaging, readable, accessible content that gives our customers great digital experiences.
• Develop genuine empathy for people, understanding their needs, aspirations and challenges.
• Take ownership as the content expert in an agile environment.
• Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences.
• Share expertise to help shape the overall design approach.
• Provide consistency in the way we have conversations with customers across topics and touch points.
• Promote and demonstrate how effective writing helps customers.
• You’ll be the expert on the copy, tone and personality of apps and websites our customers rely on every single day.
• You’ll be comfortable giving and receiving feedback to key internal customers across the business, and will work closely with product teams to create success metrics.

Requirements

• Experience as a UX writer, conversation designer, or content designer
• Familiarity working in a complex landscape – ideally financial services
• A collaborative mindset ready to be a part of a busy multi-disciplinary team
• Flexibility in writing on-brand content in multiple tones of voice
• Confidence in writing concise, clear and consistent copy for different channels
• The ability to influence and manage multiple stakeholders across product, risk, legal and branding teams
• Experience using and collaborating in Design platforms, such as Figma

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies