The Neiders Company

Community Manager

Auburn, WA (On-site)

Who We Are Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home. Job Summary The Community Manager is responsible for the overall performance of the assigned property, including operations, financial results, resident satisfaction, compliance, and onsite team leadership. This role serves as the primary point of accountability for ensuring the property meets company standards, regulatory requirements, and performance goals. Essential Functions: (Include but are not limited to): Property Operations Oversee all aspects of leasing, maintenance, compliance, and resident relations Conduct routine property inspections and lead preventive maintenance planning Develop, implement, and enforce operational procedures to ensure efficiency, consistency, and compliance Resident Relations Serve as the primary point of escalation for resident concerns, ensuring timely, professional, and consistent resolution Build and maintain strong resident relationships to support satisfaction and retention Implement and oversee initiatives that promote community engagement and adherence to property standards Financial Management Prepare, manage, and execute operating budgets aligned with property performance goals Monitor rent collections, lease renewals, delinquencies, and expense controls Analyze financial performance and implement corrective actions to improve profitability and operational outcomes Team Leadership & Accountability Set clear performance expectations; provide ongoing coaching, feedback, and formal evaluations Track and manage key performance indicators (KPIs) related to operations, resident experience, and financial performance Foster a high-performance culture grounded in accountability, integrity, and results Legendary Service Lead by example in delivering consistent, high-quality service to residents and stakeholders Identify opportunities to enhance the resident experience and service delivery standards Empower and develop team members to exceed expectations and take ownership of community performance Qualifications High school diploma or equivalent Bachelor’s degree in business, real estate, or a related field preferred Minimum of 3 years of experience in property or community management (multifamily preferred) Demonstrated experience managing property operations and onsite teams Strong organizational, leadership, and problem-solving skills Knowledge of Fair Housing laws, landlord-tenant regulations, and compliance requirements Proficiency with property management and financial software systems Strong experience managing rent collections and delinquency (DQ) accounts required Valid driver’s license and proof of insurance Physical Requirements Ability to walk the property and conduct inspections, including stairs and outdoor areas Ability to sit, stand, and use a computer for extended periods Ability to lift up to 25 pounds as needed May be required to respond to after-hours or emergency situations Benefits Medical, Dental, and Vision insurance (eligible after 60 days) MetLife Supplemental Insurance options Employee Assistance Program (legal, financial, and counseling services) 401(k) plan (after 90 days) Long-Term and Short-Term Disability options 15 PTO days, 6 paid holidays, and 1 floating holiday ORCA card Wellness program and e-learning platform for ongoing development The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities. JOB CODE: 1000507