Responsibilities

• Act as the face of Airband within local communities during build and go live phases
• Build and maintain strong relationships with residents, parish councils, local authorities and community stakeholders
• Deliver clear, proactive and consistent communication before, during and after rollout
• Respond to enquiries, concerns and complaints in a timely and professional manner
• Organise and attend community meetings, drop-in sessions and engagement events
• Monitor and report on community sentiment, identifying risks and opportunities
• Support local demand generation activity, encouraging registrations and service uptake
• Work closely with sales and marketing teams to convert awareness into customers
• Promote Airband’s proposition in a clear and locally relevant way
• Support targeted campaigns and local activation activity in build areas

Requirements

• Experience in community engagement, stakeholder liaison, or customer service
• Understanding of wayleave processes and associated legal considerations
• Full UK driving licence

Preferred

• Proficiency with Microsoft 365 tools
• Salesforce or similar CRM systems experience
• Ability to learn new systems quickly

Benefits

• 25 days of paid leave a year rising to 30 plus bank holidays with service
• 5% Airband pension plus a minimum 3% employee contribution
• Customer referral bonus - a thank you for every customer you send our way
• We offer hybrid working – a mix of working from home and in the office
• Free Broadband - If you are in our coverage, you can benefit from free broadband with us! (subject to time served)
• 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans
• Cycle to work, Tech scheme, Healthcare and medical insurance, Dental care, and Health cash fund (dependent on the length of service)
• Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!
• Refer a friend reward scheme – a selection of great rewards to choose from!