Communications Specialist (Internal & External) - Permanent at | London, UK

Communications Specialist (Internal & External) - Permanent

London, UK (Hybrid)

Salary Not AvailableMid LevelFull time

Posted 2 months ago

Job Summary

Own and orchestrate internal and external communications across campaigns, governance and stakeholder enablement, with a strong focus on messaging accuracy, cadence, and impact measurement.

Own the end to end communications process for external and internal audiences, including campaigns, risk messaging, and stakeholder updates.
Lead the development of campaigns and initiatives tied to business targets, governance, and change programs.
Partner with cross-bank teams to provide resources, templates and channels guidance while overseeing approvals, budgeting and reporting.

Job Description

Deliver integrated external communications that create high-quality experiences for customers, intermediaries and prospects.
Execute specific customer mailings and other external communications linked to key projects and risk communications, ensuring messaging is accurate, compliant, audience-appropriate and delivered to schedule.
Lead the development and delivery of specific campaigns and initiatives to meet agreed business targets.
Manage updates to the C. Hoare & Co. website, including routine updates, ad hoc requirements and coordination of the website review process.
Execute the bank’s internal communications approach, ensuring messaging is clear, consistent, timely and engaging.
Develop high-impact internal communications messages and campaigns that drive colleague engagement.
Maintain an annual internal communications calendar, marked by key bank-wide moments and events, ensuring alignment to strategic priorities.
Work with colleagues pan-bank to enable them to create their own resources – guiding them to the relevant templates, information and how to use the right channels effectively.
Support the Communications Lead by implementing an internal communications request process – linking to the external process, already in place.
Provide regular updates at team and stakeholder meetings on operational planning, campaign progress, key communications activity and upcoming milestones.

Strong stakeholder management and influencing skills, including senior leaders.
Excellent writing and editing skills, able to simplify complex information for different audiences.
Experience planning and delivering communications campaigns and content calendars.
Highly organised, able to manage multiple priorities and deadlines.
Confident working within governance and approvals processes, ideally in a regulated environment.
Comfortable using data, insight and analytics to assess and improve communications.
Competent using Canva, InDesign and/or similar image‑editing tools to create and adapt visual assets.
Familiarity with tools such as D365/CRM (email marketing) and analytics tools for reporting.
Experience of working within a fast-paced professional services environment.
A high level of IT skills including MS Office (Outlook, Excel, PowerPoint, Word), and Adobe Creative Suite.