Communications Officer at Eczema UK | London, UK

Eczema UK

Communications Officer

London, UK (On-site)

Salary Not AvailableEntry LevelFull time

Posted 4 weeks ago

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Job Summary

Own cross-channel communications and content operations for a health charity, coordinating social posts, newsletters, media responses, community engagement, and events to keep the eczema audience informed and engaged.

Social content and newsletter planning: plan, draft and schedule across platforms and Mailchimp, aligned to brand voice and calendar.
Media and community: serve as media touchpoint, track press coverage, and manage community engagement guidelines.

Job Description

Responsibilities

Digital Communications and Content · Support the planning, creation and scheduling of social media content across platforms (Instagram, Facebook, LinkedIn, TikTok and YouTube), in line with organisational messaging, brand tone of voice and editorial calendar
Coordinate and support our eczema community champions
Assist with the planning, drafting and formatting of our monthly supporter e-newsletter using Mailchimp
Monitor e-newsletter mailing lists and support with performance tracking
Monitor media coverage of eczema-related topics and maintain records of press coverage
Act as a first point of contact for media enquiries, coordinating responses and media briefing documents using pre-approved sources
Monitor and respond to community engagement on social media in line with Eczema UK’s community engagement guidelines, escalating comments or queries when needed
Assist with uploading and updating content on the website, including information resources and event content
Support logistics for webinars, podcasts and online talks, including scheduling, tech set-up and note-taking
Provide communications and administrative support for charity campaigns, including planning and delivery
Support and occasionally attend events to promote Eczema UK, such as the British Association of Dermatologists Annual Meeting

Team and Office Support

Support the Head of Communications and wider team with meeting organisation, minute-taking and note circulation
Help track performance data and KPIs across communications, research and fundraising activities
Manage the main email inbox and coordinate responses or internal referrals
Act as a point of contact for general office queries

General Responsibilities

Adhere to Eczema UK’s policies and procedures
Comply with data protection regulations, ensuring personal information remains confidential
Take responsibility for your own personal learning and development, and support the learning and development of others
Ensure your work is accurate, meets quality standards and is delivered to agreed deadlines
Undertake any other reasonable tasks or projects as required

Eczema UK

Eczema UK is the leading UK charity for everyone affected by eczema. We provide information, advice and support.We are the voice for people living with eczema, raising awareness of the condition, supporting research into new treatments and campaigning for better medical care.

Founded in 1975

London, England, GBR

12 employees (2 in marketing)

eczema.org