Milltown Partners

Communications Consultant

New York, USA (Hybrid)

Milltown Partners is a global advisory firm working with influential organizations and individuals on the communications and public policy challenges that define their reputations. We are looking for a Communications Consultant who has at least 3 years of strategic communications experience under their belt and is looking for their next opportunity in an exciting consultancy with a technology-centric client base. THE COMMUNICATIONS CONSULTANT ROLE Consultants are the driving force behind our work. They are trusted advisors who are able to shift the reputation of our clients, in line with agreed strategy and priorities. They drive work across the whole team in a way that makes the most of everyone’s skills and experience, supporting more junior colleagues to develop and deputizing for Directors and Partners when required. RESPONSIBILITIES OF THE CONSULTANT ROLE Reputation strategy: drawing on deep knowledge of channels and audiences to identify how best to position clients and tell their story Working with client team leads to set the strategy and priorities for client work Creating integrated communications plans to guide the execution of the agreed strategy Applying an understanding of how to deliver client objectives using strategies and tactics to reach target audiences on appropriate channels Designing and interrogating client asks and designing research briefs to ensure that all advice is underpinned by insights Tailoring the style and content of advice to meet the needs and expectations of individual clients Confidently and transparently discussing AI-enhanced work with clients and explaining value-add Going above and beyond the brief to suggest the most creative solutions Advising: earning the trust of a variety of clients and providing recommendations that are understood and accepted Advising in a variety of formats (written or verbal) and choosing the most effective format for the client, at the right time Producing compelling written content and driving the execution of significant communications moments for clients (e.g. media briefings, speeches, owned channels and events) Using AI for complex deliverables, applying advanced prompting techniques Reading a wide breadth of industry and client news to understand the issues clients are facing in order to inform our advice Drawing on a deep knowledge of audiences and channels to identify how best to position clients and achieve their communications goals Using research tools and platforms including Factiva, Meltwater, Claude and Gemini to conduct insight generation People Management: supporting the wellbeing of the team and encouraging everyone to perform, learn and develop Developing project plans for client teams and ensuring work is delivered in a timely and high quality manner, drawing on the full range of tools and platforms Managing the work of junior colleagues, and supporting their professional development through coaching and mentoring Encouraging continuous learning and development, including the delegation of tasks and the provision of constructive feedback Contributing to the business: applying knowledge of how the firm and clients generate revenue to improve the quality of our advice and analysis Applying knowledge of the commercial context in which clients operate to ensure our advice furthers their business objectives Understanding how Milltown operates as a business (e.g. team profitability) and beginning to contribute to internal projects Demonstrating restlessness about spotting growth and development opportunities for the business (e.g. finding new ways to help clients, ways to run teams efficiently or share knowledge internally) Using personal interests and/or former experience to contribute to the continued growth of the business, both potential new business opportunities and development opportunities for the team Experimenting with, and implementing AI-powered workflows that improve team efficiency and can be shared more widely Contributing to a collaborative and inclusive work environment Giving and receiving regular feedback to individuals at all levels in the firm Actively seeking input or assistance from others and reflecting their contributions in the work Demonstrating allyship to all colleagues Supporting the wellbeing of everyone on the team MUST HAVE SKILLS AND EXPERIENCE Excellent command of written and verbal English language At least 3 years of corporate communications experience - either/or consultancy or in-house roles - ideally with exposure to the technology industry Demonstrable ability to take a strategic approach to assessing corporate reputation challenges and opportunities Understanding of different audiences and channels that make up the communications landscape Experience building advisory relationships with different stakeholders in order to deliver strategic counsel and insight Experience developing media strategies and interacting with journalists Experience of project management, including planning and delivering work against agreed goals, timetable and budget Experience managing a team and delegating both upwards and downwards Intellectual curiosity to develop subject matter expertise in new topics, and share that with colleagues A highly motivated team member who values collaboration A desire to seek out feedback in order to learn and develop Commitment to contributing to a supportive and inclusive culture DESIRABLE SKILLS AND EXPERIENCES Exposure to relevant fields including research, policy, media and campaigns WHAT WE OFFER IN RETURN Competitive and fair base salary determined through annual industry benchmarking Discretionary twice-yearly bonuses Professional development opportunities, with access to both expert professional coach and internal training 26 days of annual Paid Time Off (PTO) plus Public Holidays 4% match to 401k contribution Generous policy for new parents (for both mothers and fathers) Generous medical, dental and vision insurance options, including support for dependents $100 monthly commuter benefits Variety of team events, such as socials, external guest speakers and annual firm celebrations Selection of breakfast foods and snacks in the office, plus a weekly team lunch Variety of team events, such as socials, external guest speakers and annual firm celebrations 3-day week in the office hybrid policy (Tuesdays, Wednesdays & Thursdays mandatory) ABOUT US Milltown Partners is a transatlantic advisory firm working with influential companies, organizations and individuals on their reputation-defining communications and policy challenges. We work with established and emerging technology companies, global investors, iconic brands, renowned sports franchises and influential individuals. We collaborate across locations and disciplines to combine our judgement, deep subject-matter expertise and innovative use of technology to deliver impact for our clients. We root our strategies in data insights and research on the audiences that matter, messages that work, and communications channels that deliver. We are an independent, employee-owned company, which means we have the freedom to invest in our people and our culture, and everyone shares in our success. DIVERSITY, EQUALITY & INCLUSION AT MILLTOWN Creating a diverse, equitably and inclusive environment is core to our values, culture and success as an employee owned business. We want to empower everyone in the team to share their best thinking and ideas, feel valued and know they are having an impact and belong in the business, regardless of their background, age, gender, race, religion, ethnicity, sexual orientation or disability. We have an ambitious DEI programme managed by a global leadership team of volunteers with three global company commitments to: improve representation of minority groups, enhance everyone's sense of inclusion and support underrepresented communities through pro bono work. Underpinning these commitments is a focus on what it means to have a DEI culture and how to measure that in our approach to growth, attracting talent and the impact of our work for clients.