Client Services Manager

What We Do

Alleyoop is a performance marketing and media agency operating across Glasgow, Edinburgh and London.

We specialise in Google Ads, Paid Social and paid media across TV, Radio, Outdoor, Digital and Podcasts.

Our job is simple.

We drive revenue. Profitably.

Everything we do is built around helping our clients grow through better marketing, better media and better results.

About You

• You're organised, proactive and great with people.
• You enjoy building relationships, solving problems and keeping multiple moving parts on track at the same time.
• You'll thrive in a fast-paced environment where no two days are the same, and you'll take pride in delivering an exceptional experience for every client you work with.
• Most importantly, you'll care about results and genuinely want to help our clients succeed.

The Role

As a Client Services Manager, you'll be the bridge between our clients and our delivery teams.

You'll work closely with our PPC, Social, Creative and Leadership teams to ensure clients are informed, supported and seeing the value of the work we're delivering.

You'll be responsible for managing communication, reporting, retention and account growth across a portfolio of clients, ensuring every relationship is strong, productive and commercially successful.

Success in this role means:

• Happy clients
• Retained clients
• Growing clients

Key Responsibilities

• Act as the primary point of contact for your portfolio of clients
• Build strong, trusted relationships with key stakeholders
• Coordinate activity between Client Services, Sales and Delivery teams
• Lead weekly and monthly client meetings
• Deliver clear, actionable reporting and performance updates
• Identify opportunities to improve results and grow accounts
• Work with the delivery team to ensure campaigns remain aligned to client objectives
• Resolve client challenges quickly and professionally
• Maintain accurate records and communications within HubSpot
• Support client retention and renewal conversations
• Help us consistently exceed expectations and deliver measurable business growth for our clients

Technical delivery experience isn't essential. You'll be supported by an exceptional team of specialists who manage campaign execution and optimisation.

Skills & Experience

Preferred (but not essential)

• Agency experience
• Account management or client services experience
• Marketing or digital marketing experience
• Experience using HubSpot or similar CRM platforms
• Exposure to Google Ads, Paid Social or performance marketing

Essential

• Excellent communication skills
• Strong organisation and attention to detail
• Commercial awareness
• A proactive attitude
• Being sound

What We Offer

• Salary: £30,000 - £35,000
• Ongoing training and development
• Clear progression opportunities
• A supportive and ambitious team environment
• Regular team socials, events and incentives
• The opportunity to work with exciting brands across a range of industries

Location

Glasgow, Scotland

Right to Work

You will be required to provide evidence of your right to work in the UK before commencing employment.

Unfortunately, sponsorship is not available for this role. Applicants must already have the right to work in the UK.

How To Apply

Tell us about yourself and why you'd be a great fit for Alleyoop.

CV, video, presentation, voice note – we don't mind.

Show us who you are.



Apply via LinkedIn or send your application to:

work@alleyoop.agency