Client Services Account Manager at Door4 | Burnley, Blackburn with Darwen, UK | £30K/yr – £35K/yr

Door4

Client Services Account Manager

Burnley, Blackburn with Darwen, UK (Hybrid)

£30K/yr – £35K/yrMid LevelFull time

Posted 6 weeks ago

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Job Summary

Own the client lifecycle from first contact to renewal, owning strategy, delivery, and growth across a portfolio of accounts.

Client Leadership: Own primary contact with clients, manage escalations, and ensure project delivery and performance.
Retention & Growth: Identify renewal risks and upsell opportunities through tailored plans aligned to client goals.
Delivery & Insights: Coordinate with Activation, Development, and PM teams to ensure timely delivery and provide data-driven recommendations.

Job Description

Responsibilities

Client Relationship Management: Act as primary client contact, manage communications, and ensure performance and delivery of projects.
Client Retention & Growth: Build and maintain strong client relationships, identify renewal opportunities, and pursue growth initiatives.
Project Management & Delivery: Oversee planning, execution, and delivery of client projects; coordinate with internal teams to ensure timely results.
Reporting & Analysis: Monitor performance against KPIs, prepare regular reviews, and provide actionable insights.
Commercial Awareness: Align activities with client brand, market, and consumer context while managing revenue processes.

Requirements

Agency-based Account Management experience is essential.

Preferred

Benefits

Casual dress
Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Door4

If your business relies on sales and leads, you must exploit data to thrive. Leave assumption and whim to your competitors. Choose an approach that delivers quantifiable commercial benefits.Our methods centre around your business objectives. What help do you need in order to grow? What is stopping you achieving your goals? What needs to happen? How will we plan, resource and measure this success? We collaborate with you to achieve results. We support this process with solid resources, effective communications, tested processes and a proactive attitude. It’s also our role to challenge you to see, think and do things differently. What we do is truly transformative - your business will never be the same. Also see https://medium.com/decoding-digital for insights.

Founded in 2000

Burnley, England, GBR

23 employees (4 in marketing)

door4.com