Brand Experience Coordinator

Responsibilities

• Maintain clear project plans, timelines, trackers and delivery schedules, ensuring actions, owners, deadlines, dependencies and approvals are accurate and up to date.
• Proactively follow up with internal teams, suppliers, agencies and retail partners, identifying delivery risks, delays or gaps and escalating these to the appropriate project lead.
• Support projects from initial brief through to execution, close-out and reporting, ensuring outstanding actions are followed through to completion.
• Support the end-to-end delivery of retail events and brand activations, including activation timelines, delivery schedules, travel and operational arrangements.
• Coordinate product, tester, sample and material logistics and collate relevant market, venue, supplier and competitor research.
• Prepare project recaps, schedules, progress updates and post-activation documentation to keep project information clear and accessible.
• Work with Retail, Commercial and regional teams to develop practical guidelines, tools and templates for always-on retail events, supporting consistent local execution and Brand Experience sign-off.
• Maintain project and activation budget trackers, process required project documentation, monitor committed and actual expenditure and flag potential overspend to the relevant budget owner.
• Coordinate across Brand Experience, Retail Design, Creative, Marketing, Operations, Logistics and regional teams to help ensure physical brand experience projects are delivered accurately and on time.
• Travel where required to support installations, events and activations across priority markets.

Requirements

• Strong organisational and project co-ordination skills, with the ability to manage multiple deadlines and workstreams simultaneously.
• A proactive approach with the confidence to follow up, take ownership and keep projects moving in a fast-paced environment.
• Excellent attention to detail, with strong meeting, action-tracking, documentation and written and verbal communication skills.
• Confidence working collaboratively with multiple internal and external stakeholders, including suppliers, agencies and retail partners.
• Commercial awareness and confidence maintaining budget trackers and accurate project administration.
• An interest in retail, beauty, customer experience, events or brand environments; experience in retail, beauty, visual merchandising, events, experiential marketing, project co-ordination or a related environment would be beneficial.
• A collaborative, solutions-focused approach and willingness to travel where required for installations, events and activations.

Preferred

• An interest in retail, beauty, customer experience, events or brand environments;
• experience in retail, beauty, visual merchandising, events, experiential marketing, project co-ordination or a related environment would be beneficial.

Benefits

• 25+ Days Holiday: Start with 25, earn one for every year's service (up to 5)
• Extra Holidays: Option to buy up to 5 additional days.
• Sabbatical Leave: Take up to 3 months off after 4 years of service.
• Community First Day: A day to support a cause you love.
• Bonus Scheme: Rewards for your hard work and success.
• Family Leave: Enhanced support for new parents.
• EV Scheme: Drive electric with salary sacrifice options.
• Financial Coaching: Guidance to boost your money mindset.
• Flexible Religious Holidays: Flexibility to honour days that matter to you.
• Flexible Working: Flexi start and finish times with the option to work one day per week from home.