Responsibilities

• Own multiple social content and campaign projects from initial brief through to final delivery.
• Interrogate incoming requests, challenge briefs constructively and ensure objectives, audiences and success measures are clearly defined.
• Build detailed project plans that account for dependencies, approvals, resources and channel requirements.
• Coordinate creative, design, channel and account teams to keep delivery moving across Plusnet and EE.
• Manage fast-paced social timelines, including work that may move from approval to publication within 24 to 48 hours.
• Build trusted relationships with campaign, commercial and senior stakeholders, providing clear updates and setting realistic expectations.
• Consolidate stakeholder feedback and present work clearly at key review stages.
• Identify delivery, resource or timeline risks early and take proactive action to resolve or escalate them.
• Manage legal, licensing and stakeholder approvals, ensuring sign-off requirements are built into each project plan.
• Review work for accuracy, quality, brand alignment and platform suitability before it progresses.

Requirements

• Strong account management experience supporting social accounts within a creative agency, in-house team or marketing environment
• Proven track record of managing creative projects end-to-end across multiple concurrent workstreams
• Experience building detailed project plans and managing dependencies across complex social campaigns

Preferred

• Experience writing creative/social briefs and presenting work to stakeholders
• Comfortable managing budgets, raising POs, and tracking project financials
• Experience working with third-party agencies or suppliers on joint delivery
• Proficient in Screendragon or equivalent workflow management tool
• Background in fast-paced environments moving at the speed of culture with tight deadlines and competing priorities
• Experience in an in-house social/influencer agency or working with telecommunications, technology, or B2C brands
• Familiarity with both brand and performance marketing campaigns
• Understanding of agile working methodologies
• Previous exposure to working with senior stakeholders or presenting to leadership teams
• Strong production knowledge across multiple output types but mainly social (retail, DM, video, social, digital, print, SMS, merchandise)

Benefits

• Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
• You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
• EE is the UK’s largest mobile network and a core brand within BT Group’s Consumer unit. Many of our roles are employed by EE but work across a growing, multi-brand Consumer environment – supporting customers across our family of brands, BT, EE and Plusnet.