[cognition]

Account Manager (On Site)

Jacksonville, FL (On-site)

About Us: Cognition is a leading provider of connected advertising solutions, empowering businesses to reach their target audiences with precision and drive measurable results. Our innovative platform seamlessly blends advanced technology with data-driven insights, enabling advertisers to optimize their advertising campaigns across various channels effectively. Role Description: As an Account Manager at Cognition, you will independently manage a diverse portfolio of accounts, driving adoption, satisfaction, and measurable client outcomes. You’ll play a key role in the client’s journey with Cognition, acting as a strategic partner and a collaborative connector across internal teams. This role is ideal for someone with a strong foundation in account management, demonstrated ability to build client relationships, and contribute to scalable account growth. Key Responsibilities: Own day-to-day account management for a defined portfolio of clients, developing a deep understanding of their goals and opportunities. Build and maintain strong relationships with key client stakeholders through responsive support, regular business reviews, and proactive performance recommendations. Collaborate cross-functionally with sales, operations, product, and analytics teams to deliver on client objectives and ensure a seamless client experience. Identify growth opportunities based on client needs and usage patterns, partnering with sales to execute expansion strategies. Be a trusted advisor by offering strategic insights and guidance to help clients optimize their campaigns and realize the full value of Cognition’s offerings. Monitor campaign and platform performance, escalating issues as needed, and driving resolution through the appropriate channels. Support internal process improvement by sharing client insights, feedback, and emerging needs. Maintain accurate account records, including status updates, meeting notes, and deliverables in CRM and project tracking tools. Stay informed about industry trends and competitive offerings to effectively position Cognition’s products and services, driving further growth opportunities. Qualifications: Bachelor’s degree in business, marketing, communications, or a related field. 2–4 years of experience in account management, customer success, or client services, preferably in a digital media, programmatic advertising, or technology environment. Excellent interpersonal and communication skills, with a customer-first mindset. Proven ability to manage multiple accounts and meet deadlines with minimal supervision. Results-oriented, with a focus on client satisfaction, retention, and growth. Working knowledge of CRM tools (e.g., Salesforce, Hubspot) and proficiency in Microsoft Office suite; familiarity with advertising platforms and performance metrics a plus. Willingness to travel up to 25% based on client needs What We Offer: Competitive salary and benefits package. Opportunity to work with cutting-edge technologies and make a significant impact. A collaborative and supportive work environment. Professional development and growth opportunities. Ability to work from our brand new Jacksonville office.