Account Director

thelab is a performance-driven agency that helps leading brands evolve to win. Our collective of designers, writers, technologists, strategists, creators & big thinkers collaborate with our clients & agency partners to deliver work that connects. We provide a tailored approach that works across our key areas of expertise to provide the best combination of services and support for every project. INSIGHTS: We ground our work in the needs, expectations, and goals of our clients’ customers at every stage.- Consumer Segmentation- Journey Mapping- Quantitative & Qualitative Research- Target Profiling & Personas- User Testing & Heat Mapping- SEO & SEM- Social Media StrategyCREATIVE: We’re experts at engaging audiences through captivating visuals, compelling storytelling, and innovative design. - Accessibility Compliance - Competitive and Performance Audits - Big Swing Concepting- Brand Development- Content Strategy & Creation- Creative Strategy & Direction- Design Systems- E-commerce- Paid & Owned Social- Performance Creative Programs- Messaging Strategy & Copywriting- Motion & Editing- UI/UX DesignTECHNOLOGY: We build platforms, databases, and experiences that surprise, delight, and connect customers more deeply with brands they care about. - Analytics Configuration - AI-powered Feature Development- CMS Implementation- Full Stack Engineering- Full Scale Re-Platforms- Front/Back End Development- Manual & Automated Development- Responsive DevelopmentFind us in New York City, Los Angeles, Istanbul, & Sydney—let’s chat.