Responsibilities

• Define and steward the overarching business and marketing strategy for your client portfolio, ensuring every initiative ladders up to clients' enterprise objectives and long-range growth ambitions.
• Own the commercial health of the portfolio — revenue forecasting, margin performance, pacing, and budget stewardship — driving accountability through your team while maintaining executive-level visibility into financial outcomes.
• Serve as a trusted advisor to senior client stakeholders, positioning Situation as an indispensable strategic partner.
• Architect organic growth strategies across existing clients: identifying whitespace opportunities, expanding scopes of work, and empowering your team to pursue and close incremental growth.
• Represent Situation externally as a senior voice of the agency — at industry events, in client conference rooms, and among key decision-makers — cultivating relationships that generate future business.
• Lead the hiring and development of your account team, building a leadership bench that scales with the business.
• Coach and develop direct reports (Account Director, Account Supervisor, Senior Account Executive) with clear growth plans and succession pathways.
• Partner across departments and verticals as a member of senior leadership to identify new revenue streams, improve operating systems, and drive organizational innovation agency-wide.

Requirements

• A seasoned account leader with 12+ years of experience in marketing, advertising, or client services — ideally with agency-side experience and exposure to live entertainment, arts & culture, or media.
• A strategic thinker who has advised senior client stakeholders on business strategy, not just marketing tactics.
• Commercially fluent — you understand P&L dynamics, margin, forecasting, and agency profitability.
• A proven people leader who has built, developed, and retained high-performing teams, and who takes genuine pride in growing others.
• A skilled communicator and relationship-builder.
• Someone who leads with candor, accountability, and warmth — and who wants to help shape not just client work, but the agency itself.

Benefits

• Salary: $160,000 - $180,000 per year
• Health care plan (medical, dental, and vision)
• Retirement plan with employer match
• Life and disability insurance
• Generous paid time off package that includes vacation, sick, “life happens” days, birthdays, summer Fridays and public holidays
• Paid family leave
• Cold brew coffee, snacks and fresh fruit
• Wellness resources
• Special access to New York City’s arts and entertainment scene