Responsibilities

• Lead a portfolio of complex marketing programs and strategic initiatives while advancing AI-first PMO practices.
• Redesign project management processes by leveraging AI to automate, simplify, and enhance planning, reporting, governance, risk management, and stakeholder communications.
• Build and implement AI-enabled workflows, automations, playbooks, and decision-support tools that improve execution efficiency and visibility.
• Analyze cross-functional workflows, identify bottlenecks, and drive scalable process improvements using systems thinking.
• Optimize PMO operations, including intake, prioritization, portfolio planning, governance, resource management, and executive reporting.
• Partner with senior leaders to improve prioritization, resource allocation, decision-making, and organizational effectiveness.
• Evaluate and adopt emerging AI capabilities to continuously improve PMO operations.
• Drive adoption of AI-enabled ways of working through change leadership, coaching, and enablement.

Requirements

• Ten Plus years of experience leading complex programs, PMOs, business transformations, or strategic operations in large, matrixed organizations.
• Proven success delivering high-impact initiatives while improving processes, workflows, or operating models.
• Demonstrated experience using AI to fundamentally redesign work, automate manual processes, and improve decision-making.
• Expertise in portfolio management, process optimization, organizational effectiveness, operating model design, change management, and executive stakeholder engagement.
• Strong knowledge of AI and automation technologies, including Microsoft Copilot, Power Platform, AI agents, workflow automation, and work management platforms.
• Systems-thinking mindset with the ability to identify root causes, manage interdependencies, and design scalable solutions.
• Strong influencing and change leadership skills, with the ability to drive transformation without direct authority.
• Experience with project management tools like Workfront Planning, Workfront, ClickUp, etc. is a plus.
• Bachelor's Degree in a related field or equivalent years of related experience

Benefits

• Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
• Learn more about Lumen's: Benefits
• Bonus Structure