Responsibilities

• Market Intelligence & Strategic Insights
• Monitor industry trends, market developments, customer issues, regulatory activity, technology innovation, and other external factors that may create communications opportunities or risks.
• Translate complex developments into actionable insights, recommendations, executive briefings, and communications strategies.
• Develop and maintain reporting, dashboards, trackers, and intelligence products that inform communications planning and decision-making.
• Identify emerging themes, narratives, and opportunities before they become widely recognized.
• Strategic Narrative Development
• Develop messaging frameworks and narrative strategies that reinforce T-Mobile’s leadership, differentiation, innovation, and customer-first approach.
• Identify opportunities to shape industry conversations and reframe narratives in ways that highlight T-Mobile’s strengths and perspective.
• Develop counter-narrative strategies that address misinformation, correct the record, and ensure accurate information reaches key audiences.
• Partner across the organization to ensure communications efforts are aligned, consistent, and impactful.

Requirements

• Bachelor’s degree or equivalent experience required.
• 7-10 years of experience in communications, public relations, journalism, public affairs, marketing communications, or a related field.
• Experience building, developing and leading a communications team and agency partners required.
• Demonstrated success developing and executing strategic communications programs in a fast-paced corporate environment, agency, newsroom, or public affairs organization.
• Deep understanding of the media and influencer landscape, including reporter beats, coverage preferences, and what drives story interest across national, business, trade, and digital outlets.
• Experience with third-party advocacy strategy, engagement, and direct and indirect influence programs that advance a communications objective through credible external voices.
• Exceptional writing, editing, messaging, and storytelling skills.
• Experience translating complex business, technology, regulatory, or industry topics into compelling communications strategies.
• Demonstrated executive presence and a track record of advising and influencing senior leaders, including during high-pressure situations requiring rapid judgment and clear, confident counsel.
• Experience managing cross-functional initiatives and influencing stakeholders across large organizations.

Benefits

• Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com .
• Never stop growing!
• As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
• T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
• Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.