Responsibilities

• Lead Email and OLA projects with cross-functional teams including: Account, Creative, Technology, QA, User Experience/Information Architecture, Production, and Performance & Analytics
• Responsible for project managing multiple large-scale launches/programs simultaneously in a deadline-driven environment.
• Lead effective meetings with senior personnel and team members, providing accurate information, concise deliverables and clear expectations.
• Develop/manage project scope documents, related schedules/project plans, project resource requirements and staffing assignments.
• Collaborate effectively with cross-functional team members, agency partners and vendors.
• Develop, coach and mentor other team members; including Project Managers and Associate Project Managers.
• Liaison between agency partners and production teams leveraging strong written and communication skills.

Requirements

• Proven ability to shift approach between the big picture and critical details; then possess strong judgement to know when to focus on each.
• Excellent interpersonal skills demonstrated with agency teams and individuals.
• Problem/solution thinker with an ability to collaborate, persuade and negotiate toward solutions.
• Displays resiliency while working under pressure, in a dynamic environment, with shifting deadlines and deliverables.
• Excellent communication skills - written, verbal, text, etc.
• Excellent project management skills and experience including:
• Schedule development, management, monitoring and oversight
• Resource management and forecasting
• Task and delivery management
• Risk identification and management

Preferred

• PMP or other operational/organizational certification (ITIL, Sig Sigma, ISO) is a plus.