Responsibilities

• Serve as the lead Media Operations partner on Carnegie’s largest and most complex accounts, working alongside Digital Strategists through planning, execution, optimization, and ongoing consultation
• Build trust with clients by leading operational conversations, offering smart recommendations on campaign execution, and acting as a go-to resource on digital media best practices
• Co-lead onboarding with the Digital Strategist — join planning discussions, run asset collection, get accounts launch-ready, and lead handoffs as needed
• Present operational recommendations at Quarterly Business Reviews, Annual Performance Presentations, and other key client meetings
• Handle complex client questions on execution, timelines, media plan changes, and best practices — without needing to be told how
• Partner with Digital Strategists during media planning — help shape campaign recommendations, weigh channel strategy, and check that plans are actually doable
• Advise on media allocations, campaign structure, timing, audience targeting, and how to execute well
• Lead complex revisions to media plans as client priorities shift, while staying aligned with the strategy set by the Digital Strategist
• Spot operational risks and opportunities to improve performance before they become problems
• Own campaign operations across your client portfolio — assets, trafficking, QA, launch readiness, vendor coordination, creative production, landing pages, and documentation

Requirements

• Bachelor’s degree or equivalent experience
• 6–8+ years in digital media operations, media planning, campaign management, or agency operations; extensive agency experience strongly preferred
• Deep knowledge of digital media operations and the full campaign lifecycle
• Strong organizational and prioritization skills — you can run multiple complex accounts at once without dropping the ball
• Executive-level communication and presentation skills; comfortable influencing clients, leadership, and cross-functional partners
• Sharp strategic thinking — you can turn campaign strategy into a plan that actually runs
• Solid grasp of media planning, forecasting, budgeting, and managing operational risk
• A track record of improving processes and managing complex digital marketing accounts
• Experience mentoring and developing team members, and raising the bar for the people around you
• Strong analytical and problem-solving skills — you catch risks early and find fixes that scale