Responsibilities

• In U.S. Consumer Services (USCS), our product is Membership—delivering benefits and services that are essential to our Card Members across travel, dining, entertainment, and retail. We compete by providing a differentiated Membership experience that drives loyalty and long-term growth. USCS brings this to life through our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, Amex Ads, and best-in-class marketing programs.
• The Sr. Manager, Program Management & Platform Optimization will help sustain and continuously improve Amex’s new marketing ecosystem after launch and migration. This business-facing role will focus on issue resolution, enhancement prioritization, process refinement, and the overall user experience across the technology and processes that support next-generation campaign execution.
• The candidate will partner closely with end users and cross-functional business teams to collect feedback, identify pain points and quantify impact, and provide clear prioritization input as we evolve marketing execution.
• Strategic thinker with strong judgment, curiosity, and the ability to connect business needs, marketer feedback, process gaps, and platform opportunities.
• Strong problem-solving skills, with the ability to break down ambiguous issues, identify root causes, and synthesize input into clear recommendations.
• Strong listener, communicator, and cross-functional collaborator who can build trusted relationships.
• Able to influence through insight, clarity, and partnership, helping align teams around user needs, business priorities, process improvements, and practical next steps.
• Highly organized, with the ability to manage multiple priorities, track progress, and bring structure to evolving work.
• Comfortable learning new capabilities, asking thoughtful questions, and developing a strong understanding of user needs, pain points, and process gaps.
• Self-starter with sound judgment, a bias for action, and a passion for improving the user experience and how the ecosystem operates day to day.

Requirements

• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
• Strong problem-solving skills, with the ability to break down ambiguous issues, identify root causes, and synthesize input into clear recommendations.
• Strategic thinker with strong judgment, curiosity, and the ability to connect business needs, marketer feedback, process gaps, and platform opportunities.
• Strong listener, communicator, and cross-functional collaborator who can build trusted relationships.
• Able to influence through insight, clarity, and partnership, helping align teams around user needs, business priorities, process improvements, and practical next steps.
• Highly organized, with the ability to manage multiple priorities, track progress, and bring structure to evolving work.
• Comfortable learning new capabilities, asking thoughtful questions, and developing a strong understanding of user needs, pain points, and process gaps.
• Self-starter with sound judgment, a bias for action, and a passion for improving the user experience and how the ecosystem operates day to day.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities