Responsibilities

• 1. Field Community Representation & Event Engagement (In-Person/travel): Set up and staff agency interactive booths at regional events (e.g., Franklin County DD Provider Fair at the Expo Center, Summit/Medina DD Tech Expos, local Family Connection Forums).
• Live Hardware & Service Demonstrations: Host hands-on demos showcasing assistive tech (fall radar, smart locks, medication carousels) while educating families on our HPC and Respite options.
• Community Respite Networking: Connect with local recreational centers, family support groups, and day programs to promote short-term respite care solutions for family relief.
• 2. Family & Client Intake (Multi-Service Conversions): Empathetic Intake Conferences: Conduct virtual and in-person discovery meetings with individuals, guardians, and team members to evaluate overall care needs.
• Home Tech Assessments: Perform environmental assessments to determine internet stability, cellular backup, and optimal sensor layouts for Remote Support.
• 30-Day Trial Management: Coordinate equipment delivery from our "Lending Library," review trial outcome data with families, and transition them into long-term waiver plans.
• Service Line Cross-Selling: Help families design blended care packages that pair Remote Support with targeted in-person HPC hours or short-term Respite care.
• 3. SSA Outreach & System Navigation: County Board SSA Engagement: Deliver "Tech First & Respite Solutions" presentations during County Board SSA team meetings.
• Single ISP & PAWS Navigation: Assist SSAs by providing compliant service documentation, safety protocols, and backup plans for Remote Support, HPC, and Respite services under OAC 5123 rules.
• Rapid Referral Triage: Manage incoming intake traffic from our web portal and county inquiries, ensuring a 48-hour response turn-around.

Requirements

• Experience: Minimum 2+ years of direct experience as an SSA, County Board Case Manager, Independent Support Broker, or Provider Liaison within the Ohio DD system.
• System Knowledge: Active expertise in the Ohio Single ISP, DODD Waiver rules (Individual Options, Level One, SELF), OAC 5123-9-35 (Remote Support), OAC 5123-9-34 (Residential Respite), and PAWS authorizations.
• Credentials: Valid Driver’s License and reliable transportation for local field travel across Central Ohio.
• Skills: Strong public speaking and booth engagement skills; ability to build instant rapport with anxious family guardians and busy County Board staff.

Benefits

• Flexible schedule
• Paid time off