Responsibilities

• Leadership and Commercial Performance: Work closely with the commercial sales team, fostering a collaborative, accountable, customer-focused, and high-performance culture.
• Establish measurable product, marketing, pipeline, revenue, and sales-support goals in alignment with RTC's strategic and financial objectives.
• Set, monitor, and achieve assigned goals and quotas; use performance information to identify trends, remove obstacles, and improve results.
• Allocate people, technical resources, vendor support, and project capacity effectively to ensure timely delivery of customer projects and product initiatives.
• Coach and train sales and customer-facing team members on the technical capabilities, business benefits, positioning, use cases, and limitations of RTC products and services.
• Promote consistent sales processes, solution standards, documentation practices, and customer handoffs across participating departments.
• Identify product, process, service, and customer-experience improvements; evaluate potential solutions and communicate recommendations to executive management.
• Support pricing, packaging, forecasting, budgeting, vendor evaluation, and business-case development for new or enhanced offerings.
• Product and Solutions Development: Lead the evaluation, design, development, validation, implementation, and continuous improvement of technical solutions that address customer needs and RTC business objectives.
• Develop and maintain a practical product roadmap informed by customer feedback, market conditions, competitive intelligence, operational capability, financial performance, and technology trends.

Requirements

• Bachelor's degree in computer science, engineering, marketing, business, telecommunications, or a related field preferred.
• A minimum of five years of progressive experience in sales engineering, technical sales, product development, product marketing, or sales management within telecommunications or a closely related technology industry preferred.
• Demonstrated experience developing or selling technical solutions and working across sales, engineering, operations, marketing, and customer-support functions.
• Experience with cloud-based telephony and commercial networking solutions strongly preferred.
• Experience with security camera systems, access-control solutions, managed services, or other commercial technology products preferred.
• Cisco CCNA, CCNP, or CCIE certification, or comparable networking, cloud, voice, security, product, project-management, or marketing certification, is a plus.
• Must possess, or be able to obtain and maintain, a valid Indiana driver's license and an insurable driving record under RTC requirements.

Preferred

• Bachelor's degree in computer science, engineering, marketing, business, telecommunications, or a related field preferred.
• Cisco CCNA, CCNP, or CCIE certification, or comparable networking, cloud, voice, security, product, project-management, or marketing certification, is a plus.
• Experience with cloud-based telephony and commercial networking solutions strongly preferred.
• Experience with security camera systems, access-control solutions, managed services, or other commercial technology products preferred.