Responsibilities

• Enable self-service, reduce lead times for platform changes, and support AI-assisted and agentic solutions through integrations, automation, and data connectivity.
• Design, develop, and support integrations between Unified Communications platforms, enterprise applications, cloud services, and business systems.
• Build automation solutions, APIs, and reporting capabilities that improve operational efficiency, reduce manual effort, and enhance service delivery.
• Collaborate with IT Analysts, Engineers, Product Owners, business stakeholders, and vendors to gather requirements and deliver scalable, reliable technical solutions.
• Participate in request fulfillment, operational support, incident management, and a rotating on-call schedule to better understand the employee and customer experience and develop automation, integrations, and self-service capabilities that simplify processes, reduce lead times, and improve service delivery.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Information Science, Artificial Intelligence, or a related technical field preferred.
• Relevant experience in software engineering, systems integration, automation, or platform engineering may be considered in lieu of a degree for candidates with a strong technical background.
• 3+ years of professional experience in software engineering, systems integration, platform engineering, automation development, or related technical roles.
• Experience designing, developing, and supporting integrations between enterprise applications, SaaS platforms, cloud services, and business systems.
• Experience developing solutions using Python, TypeScript, APIs, web services, databases, and modern software development practices.
• Experience supporting production applications and services, including troubleshooting, incident response, operational support, and continuous improvement activities.
• Experience working in Agile delivery environments and collaborating with cross-functional teams to deliver business and technology solutions.
• Experience leveraging AI-assisted development tools such as GitHub Copilot, Microsoft Copilot, Cursor, Claude Code, or similar technologies to accelerate development, quality, and delivery.
• Strong understanding of application integration, REST APIs, web services, event-driven architectures, and enterprise integration patterns.
• Familiarity with cloud-native architectures and services, particularly AWS, as well as CI/CD practices utilizing Git, GitHub, and Jenkins.

Preferred

• Bonus Qualifications: Experience and/or certifications with Genesys Cloud CX or similar Unified Communications, Contact Center, and customer engagement platforms. Familiarity with SIP, VoIP, telephony, call routing, and cloud communications technologies is a plus.

Benefits

• Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.
• Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.
• Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.
• Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.