Responsibilities

• Defines, assists in design, and implements system infrastructure and solutions.
• Evaluates and effectively responds to requests for assistance from users experiencing problems with telecommunications, wireless, and network systems in person, over the phone, or remotely; diagnoses system hardware, software, and operational problems; trains users on software and hardware usage by providing instruction and documentation in person, on the phone, or electronically.
• Implement new systems, programs, and hardware and software upgrades.
• Implements, maintains, and enforces policies and procedures for telecommunications, and network administration.
• Responds to inquiries from other departmental staff and documents and communicates problem resolutions.
• Confers with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements.
• Maintains hardware and software inventory; verifies stock and supplies for replacement parts; picks up parts from vendors; repairs and refurbishes equipment and peripherals from available parts.
• Researches and provides recommendations or with approval, purchases tools, supplies, and repair parts from a variety of sources.
• Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.
• Assists in coordinating activities with other information services department staff.

Requirements

• Education: Completion of coursework and/or training in information systems, computer science, or related field.
• Experience: IS Communications Specialist II: Two (2) years of increasingly responsible experience in providing technical support in the installation, maintenance, and repair of systems specific to network.
• Licenses and Certifications: Some positions may require possession of, or ability to obtain, a valid California Driver's License.

Preferred

• Arista switching environment
• Arista CloudVision
• HPE/Aruba switching and routing experience
• SDWAN technology with Silver Peak experience
• Cradlepoint and Cradlepoint NetCloud Manager
• Aruba Wireless managed environment
• Firewalls including Cisco ASA, Palo Alto, or both
• F5, or competing/compatible load balancing technologies
• Network Security design
• DNS, DHCP and an understanding of IPAM

Benefits

• Medical and dental benefits
• Defined contribution retirement plan