Summary

This position is located at: NAF Support Services - Fort Hood, Texas.

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

United States (U.S.) Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

Duties

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Recommends priorities, develops plans and directs the execution of market research, analysis and assessments; Develops long and short-range marketing operation plans.
Evaluates effectiveness through attainment of goals and analysis of business trends and market shares.
Develop sales, promotional and merchandising strategies, brochures and pamphlets; Identifies and analyzes customer needs and satisfaction.
Assist program managers to develop internal customer service training programs.
Directs subordinate staff in assisting managers with marketing and promoting their programs.

Requirements

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Conditions of employment

Direct Deposit and Social Security Card is required.
Meet qualification/eligibility/background requirements for this position.
A one year probationary period may be required.
Satisfactorily complete an employment verification (E-Verify) check.
Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 1 background investigation.
Must submit a Financial Disclosure Statement upon onboarding and annually.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.

A Qualified Candidate Must Possess The Following

Demonstrated related work experience with the particular knowledge, skills, and abilities to successfully perform the duties of the position.
Work experience must be equivalent in complexity, difficulty and responsibility to the next lower pay level.
Work experience developing market research programs, data analysis, business practices and economic principals.

Completion of the requirements for a master's degree or equivalent graduate degree in marketing, advertising or closely related field.
Specialized education developing market research programs, data analysis, business practices and economic principals.

All experience must be listed on the resume for that experience to be considered. No assumptions will be made.

Any qualifying education degrees must be uploaded at time of application.

Preferred Qualifications

Highly preferred candidates will be referred to management first. In addition to meeting the above qualifications, highly preferred is defined as also meeting all of the criteria listed below:

Two (2) or more years of experience with ALL the following:

Using marketing analytics to measure campaign performance and guide strategic decisions.
Creating integrated marketing campaigns, from conception through execution, including determining the most effective blend of digital and traditional advertising channels.
Managing a marketing department for a large-scale, public-facing organization with a diverse customer base (e.g., military installation, university, or municipality).
Planning, negotiating, procuring, and administering contracts for a wide variety of complex requirements.
Managing and integrating modern digital platforms, including social media and data analytics tools, to drive audience engagement and achieve goals.
Creating and delivering high-impact strategic presentations tailored to appropriate audience, to include formal reports to senior level leadership with exceptional communication skills.

Highly preferred experience must be clearly stated in resume to be qualified as highly preferred.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Education

This job does not have an education qualification requirement.

Additional information

Area of Consideration

This job is open to candidates Worldwide.

Manual Application Option

If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form.
Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 1PM Central Standard time on 04/20/2026 to ensure timely processing.
Important: Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating.

PCS Costs:

Payment Permanent Change of Station (PCS) costs are authorized, based on a determination that a PCS move is in the Government's interest.

Incentives and Bonuses

Incentives will not be paid.

Allowances and Differentials

This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.

Important Information Regarding Access to Certain Federal Facilities:

Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.

Your Application may be Considered for Multiple Opportunities:

After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.

Discover Your Path to Success

Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out.
Inside you will find helpful tips, insights, and everything you need to feel confident and prepared.
Click this URL to view the kit: https://publicfileshare.chra.army.mil/Applicants/NAF_Applicant_Information_Kit.pdf.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.

For a slideshow presentation regarding these benefits, please click the link below.

Review our benefits

Required Documents

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About Your Resume

Federal agencies are required to limit resumes to two (2) pages or less and it must support the general or specialized experience described in this announcement. Resumes must adhere to the two-page limit and must be legible so they can be reviewed for eligibility, minimum qualifications, and other position requirements listed in this job opportunity announcement. For additional information on the two-page resume limit refer to: https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/
Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count. Click this link for more tips: https://help.usajobs.gov/faq/application/documents/resume/page-limit.
Please do not include photographs, personal images or other inappropriate content in your application materials.

Expedite Your Hiring

To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your resume.

Required Documents

Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
Resume

Other Accepted Documents

Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
Cover Letter
DD-214/ Statement of Service
DA 3434
Other (2)
Other (3)
PCS Orders
Professional Certification
Resume
Separation Notice (RIF)
SF-50/ Notification of Personnel Action
Transcript

How to Apply

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You may submit your application package using one of the two methods identified below: 2. Manually: Please refer to the "Additional Information" section of this announcement for instructions on how to request a paper application.

Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement number O2NAFEF-26-12923022. The complete application package must be submitted by 11:59 PM Eastern Time on 04/20/2026 to receive consideration.
Click Apply to access the online application.

You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to include in your application.

Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details.

You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the IncludePersonal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application.

It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
Click this link to preview the application:https://apply.usastaffing.gov/ViewQuestionnaire/12923022.
Additional information on how to complete the online application process and submit your online application may be found at https://appsupport.usastaffing.gov/hc/en-us.
To verify of check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status, and the date it was last updated. For information on what each application status means, visit https://help.usajobs.gov/how-to/application/status.

Agency contact information

NAF HR Office Fort Hood

Email usarmy.hood.chra-hqs.mbx.ops2-west-naf-hrd@army.mil Address EF-NAF-W0VCAA US ARMY GARRISON FORT HOOD HQ

DO NOT MAIL

Fort Hood, TX 76544

US

Next steps

Our Next Steps to Review Your Application and Keep You Informed 2. Keeping You Informed Your Next Steps to Stay on Top of Your Application 2. Ensure You Receive Updates 3. Sign Up for Text Alerts We're excited about your interest in this position and look forward to reviewing your application!

Application Review
Once you submit your application, the system will automatically review your answers to the application questionnaire to determine if you meet the basic qualifications for the job.
If you meet the qualifications, your application will move to the next step, where our HR representatives will carefully review your experience, skills, education (if applicable), and how well you match the job requirements.
If you provided an email address, you'll receive a confirmation email letting you know we've received your application.
As your application moves through the hiring process, we'll send you updates and notifications via email.
Processing times may vary, but we'll do our best to keep you informed every step of the way.
Check Your Contact Information
If your contact information changes after the job announcement closes, let us know as soon as possible.
Double-check that your email address is accurate and that your inbox can receive messages from us,
Make sure your mailbox isn't full and check your spam or junk folder to avoid missing important updates about your application.
Want to stay ahead in the hiring process? In your USAJOBS profile, you can sign up to receive text alerts about jobs you applied to or tasks you need to complete.

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